Medical Operations Associate

Medical Operations Associate

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Summary:

Provides senior / advanced medical and scientific (MS) or drug development services (DDS) operational support to internal and external stakeholders under the guidance of the Medical Monitor/Director. Ensures high‑quality execution of medical monitoring or drug development activities in compliance with ICON standards, study protocols, and regulatory requirements. Mentors junior staff, provides project leadership, contributes to process and system improvements.

Job Description:

• Provides Senior / Advanced medical operations or drug development project support, leading cross-functional coordination and medical / drug development project set up.
• Manages medical / drug development communication and issue escalation, documentation, quality control and leads project oversight.
• Provides staff mentoring, coaching, and oversight / co-ordination of junior Medical Operations Associates (MOA) workloads.
• Acts as subject matter expert for MOA / DDS processes / systems in support of continuous process improvement.
• Manages client portfolios and standalone medical monitoring projects, as required.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply

About Us

ICON is an award-winning workplace that enables you to make a difference to patients’ lives by being part of a world-class clinical research organisation that helps deliver new medicines & medical devices that are benefitting patients worldwide. You are also part of a diverse company that cares about our world and is dedicated to conducting business more sustainably and supporting the communities in which we live.

If you’re as driven as we are, join us. You’ll be working in a great environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.