Member Care Advisor, Spanish Bilingual (Remote)

Member Care Advisor (Remote) — Spanish Speaking Better Health Location: Fully Remote Hours: Full-time, U.S. business hours Compensation: $22–$25 per hour (based on experience) + Benefits Employment Type: Full-Time, W-2 ABOUT BETTER HEALTH Better Health is creating a new kind of medical provider, disrupting the $80B home medical supply industry. We combine peer support, expert coaching, patient education, and fast home delivery of medical supplies into one end-to-end care solution — helping members discover and access the best equipment and supplies for their chronic conditions. We serve patients across rehabilitation, diabetes management, ostomy supplies, catheter products, and more. As we continue to scale, we're building a world-class frontline care team that sets the standard for patient experience in this space. ABOUT THE ROLE As a Member Care Advisor, you'll be the first point of contact for our patients — the person who makes them feel heard, helped, and taken care of. You'll resolve inquiries, manage resupply requests, navigate insurance questions, and work cross-functionally to make sure every patient gets what they need. Spanish fluency is a core requirement for this role — maintaining bilingual support for our patients is a critical priority. This role is ideal for someone who combines genuine care for patients with the organizational rigor to thrive in a fast-paced healthcare environment. You'll develop deep knowledge of our products, the insurance landscape, and DME workflows — and use that knowledge every day to advocate for the people we serve. KEY RESPONSIBILITIES Serve as the first point of contact for patient inquiries, delivering a warm and empathetic experience on every interaction Process resupply orders, service requests, and support tickets accurately and efficiently Assist with billing-related questions, payment processing, and insurance coverage queries Resolve issues at first contact whenever possible; escalate complex cases appropriately Support patients through Medicare workflows and insurance-related processes Maintain detailed records within CRM and ticketing systems Identify cross-sell opportunities and route qualified leads to the sales team Be the voice of the customer internally, advocating for patient needs across product, billing, and operations Contribute to FAQ and knowledge content to improve the overall patient experience REQUIREMENTS Proven customer support experience, ideally in a healthcare setting Spanish fluency (spoken and written) — strongly required Healthcare, DME, Medicare, or medical insurance background strongly preferred Familiarity with US healthcare system fundamentals, Medicare workflows, and insurance coverage rules Strong verbal and written communication skills Experience handling complex inquiries and issue resolution High attention to detail and accuracy Excellent organizational and multitasking abilities Self-starter who can problem-solve and prioritize in a fast-moving environment Genuine passion for helping people live their best lives BENEFITS $22–$25 per hour based on experience, with opportunity for growth Health insurance Dental insurance PTO accrual Fully remote W-2 employment Opportunity to join a fast-growing healthcare organization making a real difference for people managing chronic conditions at home At Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our team is united by open dialogue and radical transparency, the creativity to run with ideas, and collaboration across teams. So — are you in?