Member Contact Center Representative

Member Services Representative Location: Denver, Colorado (Remote with On-Site Training) MUST RESIDE IN DENVER AREA Employment Type: Full-Time About the Role Join our team as a Member Services Representative, serving as the first point of contact for members enrolled in public health insurance programs. You will provide exceptional service, resolve inquiries, and deliver accurate information across more than 26 benefit programs. This call center supports 1.4 million members enrolled in Colorado Medicaid. Key Responsibilities Answer inbound calls from members regarding public health insurance programs. Deliver first-contact resolution by solving problems and addressing billing concerns. Explain benefits, rules, and policies clearly and accurately. Listen actively to members’ questions and provide appropriate options and solutions. Utilize multiple systems to manage phone, chat, and email communications. Required Qualifications 1–2 years of call center experience. Passion for helping others and delivering outstanding customer service. Strong critical thinking skills; ability to handle complex inquiries (not transactional). Reliability and ability to work independently. Comfortable working on a PC for 8 hours/day using multiple systems. Exceptional listening, questioning, and troubleshooting skills. Basic computer proficiency (Chrome, Google browser). Ability to simplify complex concepts for members. High level of self-motivation and ethical self-management. Bilingual in Spanish, Russian, Vietnamese, or Mandarin preferred. Preferred Qualifications Experience in customer service, finance, billing, administration, or healthcare policy. Familiarity with Health First Colorado or County Human Services eligibility processes. Work Environment & Requirements On-site training required during the 1st full week.. Additional on-site visits may be required if performance issues arise. Must live in Denver area. Must have a quiet distraction-free area for remote work, and the ability to connect to router for internet connection. Hourly pay rate of $22/hr (english), $22.50/hr (bilingual) Schedule: Monday–Friday: 8:00 AM to 4:45 PM 45-minute lunch break + scheduled breaks Job Type & Location This is a Contract position based out of Denver, CO. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Denver,CO. Application Deadline This position is anticipated to close on Aug 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.