Member Experience & Community Coordinator, Contract

As the Member Experience & Community Coordinator, you will play a key role in delivering high-quality, engaging events that reflect DLL’s mission and values. Reporting to the Head of Human Resources, you will collaborate across teams and with external partners to design, coordinate, and evaluate internal events that energize our workplace and foster meaningful connections. This role is ideal for someone who is detail-oriented, proactive, and passionate about creating memorable experiences that champion member culture and engagement. Find out more here about how you can unleash your full potential at DLL! Day to Day Event Planning, Execution & Strategy Lead end-to-end planning and execution of internal events, including community activities and member celebrations Coordinate all logistics including materials, venue, catering, A/V, transportation, accommodations—and manage vendor relationships for seamless delivery Develop timelines, budgets, run-of-show documents, and conduct post-event evaluations to drive continuous improvement Optimize coordination through a centralized calendar utilizing Asana or similar project management tools Monitor ROI and feedback, capturing stories and data to demonstrate impact and inform future strategy Act as an open and trusted channel for member feedback, incorporating suggestions to enhance the overall experience Lead the promotion of all events through weekly email communications, Team channels, and dedicated portal, ensuring alignment with marketing guidelines and brand standards Culture, Engagement & Experience Execute initiatives that foster a positive, inclusive workplace culture aligned with company values Organize employee recognition, wellness programs, and engagement experiences while serving as a culture ambassador Design inclusive event experiences that reflect DLL values and foster community connection Build and nurture strong relationships with speakers, vendors, internal teams, and key stakeholders Resource Management Maintain event playbooks, guidelines, and internal webpages; manage digital assets like photos, financial documentation and forms Support office operations including deliveries, storage organization, and ad hoc logistical needs. Administration tasks, preparing and presenting reports Own and maintain a comprehensive event calendar and ensure organizational visibility Track expenses, ensure budget alignment, prepare outcome reports (participation rates and ROI), and uphold health, safety, and accessibility standards Partner closely with Facilities team to ensure all activities comply with company policies, including calendar approvals, space reservations, and logistical requirements Please note this is a 12-month contract opportunity. All members enjoy: Two working days per year volunteering for a local charity Remote working from home opportunities Flexible hours Career development opportunities: online learning, member development programs, Tuition reimbursement program. Outstanding Medical, Dental, Vision and Paramedical benefit programs Employee Referral program Open concept modern working environment Click this link for an overview of all the benefits in your region “We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.” Essentials: Post secondary education required Minimum 2 years’ experience in successful event management, communications, public relations, fundraising and/or project coordination in a virtual and in-person environment Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) Flexibility to work evenings/weekends as needed Strong analytical skills to interpret event data and generate actionable insights Experience managing budgets and vendor relationships Knowledge of accessibility and inclusion best practices Excellent oral and written communication skills for effective business correspondence and collaboration Creative mindset focused on enhancing customer experience Ability to work independently and in a team environment in a hybrid environment (minimum 2 days/week in-office), and be present at onsite events (access to vehicle required) Flexibility to shift priorities and complete tasks within set deadlines Alignment with DLL’s values and commitment to the mission/purpose of the organization Proven ability to manage sensitive information with discretion Strong organizational skills and attention to detail Self-starter with a proactive, solution-oriented approach Choose wellbeing: DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows: Connection – Build meaningful connections with other DLL members Health – Manage mental, emotional and physical health Finance – Provide learning opportunities to help members achieve personal financial health Lifestyle – Maintain balance between work and life priorities There are things that matter to our members and the wellbeing of our members matters to DLL. Settling In: At DLL, we are many things. We are team members, family members, and community members. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and honest directness that enable us to integrate, ideate and innovate across country lines. Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more. We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world. Good to know: Desired Primary Work Location: Burlington, ON Applicable pay range: $52,323 - $78,485 Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification. This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility. Deadline for application: September 15, 2026 The selection process may involve an assessment. Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com DLL’s referral program applies #LI-AK1 For more information, please contact our Talent acquisition partner April Kim via April.Kim@dllgroup.com DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to the successful completion of a background check. DLL is an equal-opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.