Member Experience Team Assistant

Kick-start your career with a role where organisation meets impact.

Member Experience Team Assistant

Love keeping things organised, bringing people together and making sure things run smoothly? Join HCF’s Member Experience (MX) team as a Team Assistant and build your skills while supporting leaders and teams to deliver better experiences for our members.

What you’ll be doing

• Keep things on track: Coordinate meetings, calendars, reports and key deadlines, ensuring actions are followed up.
• Bring people together: Help organise team events, workshops, leadership forums and divisional Town Halls.
• Support the leadership team: Assist with presentations, meeting packs, governance activities and business planning.
• Make collaboration easy: Work with teams across HCF, helping information flow and day-to-day operations run smoothly.
• Keep things organised: Maintain shared documents, team resources and action registers.

What you’ll bring

• A proactive, organised approach and strong attention to detail.
• Great communication skills and confidence working with different people.
• Initiative, curiosity and a willingness to learn.
• The ability to juggle competing priorities and follow through on tasks.
• Confidence using Microsoft Office, including Outlook, Word and PowerPoint.

Previous experience in administration or coordination is great, but we’re just as interested in your attitude, potential and eagerness to learn.

Why HCF?

This is a fantastic opportunity to gain exposure to senior leaders, develop valuable business coordination skills and build your career in a supportive, collaborative environment, all while contributing to better outcomes for HCF members.

Ready to get started? We’d love to hear from you!

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss or call 02 9290 0464.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Please be aware of recruitment scams, phishing, and impersonation attempts. HCF will never request payment or sensitive financial information at any stage of the recruitment process. If you receive suspicious communications claiming to be from HCF, please verify them through our Careers page or contact us directly.

At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members.

Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to:

• Step Forward

• Get There Together

• Make it Better

• Stay Human

• Walk in Their Shoes.

We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.