Member Financial Solutions Specialist (Winchester)

Member Financial Solutions Specialist

Location: Winchester, VA

Experience Level: Entry-Level to Mid-Level

Industry: Financial Services / Collections / Member Support

About the Role

Our client is seeking a Member Financial Solutions Specialist to assist members with delinquent consumer loan and credit card accounts while providing exceptional customer service and financial guidance. This role focuses on helping members identify payment solutions, resolve past due accounts, and maintain financial stability while ensuring compliance with all federal regulations and company policies.

This is a fast-paced, call center environment ideal for individuals who thrive in customer-facing roles, enjoy problem solving, and are motivated by performance goals.

Key Responsibilities

• Contact members regarding delinquent consumer loan and credit card accounts.
• Review financial situations and recommend appropriate repayment and loss mitigation options.
• Negotiate payment arrangements and educate members on available financial solutions.
• Document account activity, payment plans, and member interactions accurately.
• Provide empathetic and professional service while de-escalating difficult situations.
• Utilize multiple systems and applications to manage accounts and track member activity.
• Ensure compliance with all federal and state consumer protection regulations.
• Meet productivity and quality expectations in a high-volume call environment.
• Handle both inbound and outbound member interactions.

Qualifications

• High School Diploma or GED required.
• Associate's or Bachelor's degree preferred.
• Previous experience in customer service, collections, retail sales, banking, or call center environments preferred.
• Strong communication, negotiation, and problem-solving skills.
• Ability to think critically and identify creative solutions based on member needs.
• Comfortable working in a metrics-driven environment with daily call volume goals.
• Proficient with Microsoft Office, including Excel, Word, and Outlook.
• Ability to navigate multiple systems simultaneously while maintaining accuracy.

Preferred Backgrounds

Candidates with experience in the following environments are encouraged to apply:

• Banking or Financial Services
• Collections
• Call Centers
• Retail Sales
• Customer Service
• Hospitality and Fast-Paced Service Industries

Ideal Candidate

The ideal candidate is resourceful, empathetic, and confident communicating with a variety of individuals. They can build rapport quickly, assess member needs, overcome objections, and provide effective solutions while maintaining a high level of professionalism.

Required Skills

• Customer Service
• Communication & Interpersonal Skills
• Call Center Experience
• Problem Solving
• Critical Thinking
• Time Management
• Multitasking
• Microsoft Office Suite

Job Type & Location

This is a Contract position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $18.95 - $18.95/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.