Member Growth & Engagement Manager

About the Role

This manager will improve member engagement and conversion for a healthcare marketplace that connects people with advanced primary care providers. Working across product, operations, data, and outreach, you will identify friction in the member journey and turn insights into measurable improvements.

What You'll Do

• Own the rate at which members select a provider and complete their first visit, and drive improvements to that metric.

• Find and address friction across outreach, scheduling, provider information, communications, and product handoffs.

• Manage post-visit feedback collection, including survey touchpoints, response rates, and data quality.

• Share feedback with product, operations, data, and outreach partners to inform product decisions and re-engagement efforts.

• Partner with provider account management and operations teams to resolve scheduling, onboarding, and communication issues.

• Evaluate outreach channels, including AI-powered options, for their potential to improve conversion.

What We're Looking For

• Around 4 years of experience in product management, growth, or a related field, with experience shipping products and measuring results.

• Experience with consumer-facing digital products and ownership of a consumer usage, engagement, activation, or conversion metric, with tangible results.

• Comfort interpreting conversion metrics and working with structured data.

• Experience with product analytics tools such as Mixpanel or Amplitude, SQL, CRM or marketing automation, survey tools, and data visualization.

• Experience in healthcare, health insurance, or consumer health is a plus.

• Experience with usage and engagement marketing, rather than only awareness or consideration campaigns.

Compensation & Benefits

Annual salary range: $155,000 to $185,000. Visa sponsorship is not available.

Location

Hybrid role based in New York, New York, with at least 2 days per week in the office.