Member Growth & Engagement Manager

About the Role

Help improve how members discover and access primary care through a healthcare marketplace. You will work across product, operations, data, and outreach teams to identify friction in the member journey and increase the share of members who complete a first visit.

What You'll Do

• Own and improve the conversion rate from selecting a provider to completing a first visit.

• Diagnose friction across scheduling, member communications, provider information, and handoffs between product experiences.

• Manage post-visit feedback collection, including NPS and access scores, and improve its design, response rates, and data quality.

• Share feedback with product, operations, data, and outreach partners to inform product decisions, outreach triggers, campaign targeting, and re-engagement.

• Partner with provider account management and operations teams to resolve scheduling, onboarding, and communication issues.

• Evaluate channels, including AI-powered outreach, to reduce friction and improve visit conversion.

What We're Looking For

• At least 4 years of experience in product management, growth, or a closely related role, with experience shipping products and measuring results.

• Consumer product experience, ideally with a digital interface, and demonstrated impact on usage, engagement, activation, or conversion metrics.

• Strong quantitative skills, including interpreting conversion metrics and working with structured data.

• Experience collaborating across teams and influencing outcomes without direct authority.

• Familiarity with SQL, product analytics tools such as Mixpanel or Amplitude, CRM or marketing automation platforms, survey tools, and data visualization.

• Healthcare, health insurance, or consumer health experience is a plus.

Compensation & Benefits

Salary range: $155,000 to $185,000 annually. Visa sponsorship is not available.

Location

Hybrid role based in New York, New York.