Member Growth & Engagement Manager

About the Role

Help improve how members discover and complete visits through a healthcare provider network. You will work across product, operations, data, and outreach to identify friction in the member journey and turn insights into measurable improvements in engagement and conversion.

What You'll Do

• Own and improve the rate of members who choose a provider and complete their first visit.

• Find and address friction across scheduling, communications, provider information, and handoffs between product experiences.

• Manage post-visit feedback collection, including satisfaction and access measures, response rates, and data quality.

• Share member feedback with product, operations, data, and outreach partners to inform decisions and follow-up campaigns.

• Partner with provider account management and operations teams to resolve scheduling, onboarding, and communication issues.

• Evaluate new outreach channels, including AI-supported approaches, to improve member engagement and visit completion.

What We're Looking For

• At least 4 years of experience in product management, growth, or a closely related role, with a record of shipping products and measuring results.

• Consumer-facing product experience, ideally with ownership of usage, activation, engagement, or conversion metrics.

• Strong quantitative skills, including the ability to interpret conversion data and work with structured data.

• Experience collaborating across teams and influencing decisions without direct authority.

• Familiarity with SQL, product analytics tools such as Mixpanel or Amplitude, CRM or marketing automation, survey tools, and data visualization.

• Healthcare, health insurance, or consumer health experience is beneficial.

Compensation & Benefits

Annual salary range: $155,000 to $185,000 USD. Visa sponsorship is not available.

Location

Hybrid role based in New York, New York, with at least two days per week in the office.