Member Support Specialist

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees. Help Members Stay Connected to the Care They Need Full-Time | Fully Remote | Monday-Friday | 8:00 AM-5:00 PM CST | $18-$21/hour DOE Why CareATC is Different (and Why You'll Love It Here) At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume. Our Member Support Specialists play an important role in helping patients access the care, tools, and information they need. You'll serve as a key point of contact for members who need assistance with the patient portal, mobile app, eligibility, account access, and other healthcare-related questions. This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced phone-based environment—all from home. CareATC Advantages Fully remote position Predictable Monday-Friday schedule Company-provided laptop, monitor, headset, and Zoom phone Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance Clinic services and medications available at little to no cost for employees and dependents Collaborative team environment focused on service, problem-solving, and patient experience About the Job As a Member Support Specialist, you'll provide front-line support to CareATC members across our patient-facing systems, including the patient portal and mobile app. You'll spend much of your day on the phone helping members troubleshoot login and access issues, verify eligibility, navigate digital tools, and connect with the right CareATC resources. You'll also make outbound calls, support registration and account-related workflows, and help ensure each member receives timely, professional, and empathetic support. This role is a strong fit for someone with customer service experience who is comfortable troubleshooting basic technology and working independently in a remote environment. Healthcare experience is highly valued, particularly for candidates who understand patient-facing workflows and the importance of protecting confidential information. What You'll Do Provide phone, email, and Zoom support for members using the CareATC patient portal, mobile app, and other member-facing systems Troubleshoot login, account access, navigation, and basic application issues Handle a high volume of member calls throughout the day while maintaining a positive, professional experience Make outbound calls to assist members with portal and account-related issues Verify eligibility for members who are inactive or not currently reflected in the system Help patients connect with health centers and provide appropriate clinic contact information Coordinate with third-party language services to support multilingual callers Document member feedback and recurring issues and escalate concerns when appropriate Assist with registration tickets, account-related queues, and manual queue cleanouts Support Patient Experience initiatives and other special projects Provide backup support to health centers during qualifying closures or extended outages Partner with other Technology teams as needed What We're Looking For High school diploma or equivalent required At least one year of experience in a call center, customer service, help desk, or technical support environment Previous healthcare experience preferred Previous remote work experience preferred Comfortable working on the phone throughout the workday Ability to troubleshoot basic issues across Windows, iOS, Android, and MacOS platforms Strong customer service, active listening, and communication skills Strong attention to detail and ability to manage multiple priorities Critical thinking and problem-solving skills Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint Training Requirements To help set you up for success, new hires will attend four days of in-person training at CareATC Corporate in Tulsa, OK . CareATC will cover airfare and lodging, and approved travel expenses will be reimbursed. The CareATC Core4 Committed • Optimistic • Reliable • Empathetic Ready to Make an Impact? If you're passionate about helping others, enjoy solving problems, and want to make a meaningful impact behind the scenes of patient care, we'd love to hear from you. Apply today and help CareATC members stay connected to the care, support, and resources they need to live healthier lives. We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at [email protected] to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry. If the position is not posted on the CareATC website, the job does not exist. Thank you!