POSITION SUMMARY
The Accounting Support Specialist I investigates and provides answers on inquiries received related to billing, premium payments application or other related billing matters for internal and external customers. This person is responsible for timely and accurate premiums receipts processing.
PRINCIPAL DUTIES & RESPONSIBILITIES
• Investigate, resolve, and respond to internal and external customers calls and emails regarding inquiries for policy status, payment remittances, return premiums, cancellations, reinstatements, etc.
• Research, review and process unidentified/suspense/exception premium receipts.
• Review, analyze and authorize premium disbursements timely.
• Prepare daily bank deposit reconciliation to assure that all sources of premium postings to the billing system are accounted for and credited correctly to bank accounts.
• Responsible for sorting, prioritizing processing and recording premiums receipts received in house timely and accurately in billing system.
• Prepare correction entries for keying errors due to payment misapplication and bank errors.
• Assists in completing moderately complex calculations and billing account analysis.
• Create and track pending items (i.e. unidentified, suspense, exception items).
• Maintaining proper documentation and filing of supporting documents.
• Perform OFAC clearance and Premium Collections follow-up and resolution.
• Perform back up duties as required.
EDUCATION & EXPERIENCE
• High School Diploma required.
• Accounting course preferred.
• 0 to 1 year’s accounting work experience required (Accounting Support Specialist I).
• Duck Creek experience preferred.
• Exceptional typing and 10key by touch skills required.
• Excellent oral and written communication.
• Intermediate Excel and Word skills.