Membership Services Coordinator

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls. GGC is actively recruiting for a Member Services Coordinator * Remote work arrangement. About this Opportunity The Member Services Coordinator supports managing the girl registration system to ensure processes, project plans, and system testing are effective and up-to-date. Maintains processes, policies, and tools that support families and staff with girl registration. Leads all communication planning related to girl registration. In this role you will: Position Specific Support the girl registration system, by developing and maintaining the annual processes and project plan, supporting in the development of requirements, system testing, and ongoing system support. Support testing and implementation of Digital Transformation enhancements. Review, maintain, and continuously improve related processes, policies, and tools that support registering families. Builds thorough registration system testing processes. Trains and supports staff testers and ensures testing is completed within set timelines. Develop and improve policies, processes, and functionalities to deliver frontline expertise to caregivers and members. Lead the development of project communications, including communication plans. Coordinate department budget related tasks and contribute to the development of department budgets, as required. Develop and maintain associated tools and resources, such as user guides, training documents, fact sheets, in development and collaboration with IT (and other departments). Work with technical experts for the development and implementation of new projects. Maintain a high level of knowledge of the membership database and of the girl registration system. Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service. General Adhere to all relevant policies, procedures, and practices. Liaise with other departments as required. Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC. Other duties as assigned. You should apply if you have the following: Education, Designations and Certifications Related degree or diploma (i.e., Business Administration, Information Technology, Project Management, Public Administration, Non-Profit Management, Business Analysis) or equivalent work experience. Prior Work Experience 2 years’ related experience working in an office environment. Experience with registration systems, project coordination, and communications planning. Competencies (Knowledge, Skills & Abilities) Proficient in MS Office Suite and Office 365; knowledge of CRMs, and adaptability with changing technologies. Skilled at organization, setting priorities, and managing time. Ability to work independently, including thinking critically and creatively to find solutions, and with a team, including collaboration and training. Excellent communication (written and verbal) skills. Outstanding attention to detail. Benefits: What’s in it for you? We offer generous health benefits (Health, Dental, Vision, Health Service Spending Account) Paid time off Eligible to join the pension plan after 12 months Collaborative remote work environment Fun and friendly work environment and work-life balance Hiring Range: $50,200.00 - $59,260.00 Application Deadline: Friday, October 9 th , 2026, by 5 pm ET. If this sounds like a job made for you, apply today! Interviews will be conducted on a rolling basis. Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls. Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture. We thank all candidates for their interest. Only those selected for an interview will be contacted. Attachments (1) Coordinator, Member Services Job Posting - September 2026.pdf