Merchant & Client Services Associate – Korea (Part-Time / Remote)

Company Description

SORA Rewards helps businesses around the world connect with customers in Japan, Korea, and China through digital rewards and merchandise fulfillment. The company offers solutions ranging from e-gift cards to local in-country delivery of physical goods, simplifying access to some of Asia’s most dynamic markets for our clients.

About the job

We are strengthening our presence in South Korea and looking for an autonomous self-starter to join us. This is a flexible, part-time position designed for someone willing to start focused and scale into a full-time role in future as the operation grow.

• Location: Remote (Anywhere in South Korea)

• Employment Type: Part-Time (Flexible hours, with full-time potential)

Key Responsibilities

✅ Manage order and fulfillment coordination, ensuring smooth processing and delivery to our clients

✅ Provide local vendor support in Korea, strengthening relationships with current partners and expanding our catalog

✅ Support our global client and customer service teams with local market expertise

✅ Share insights on local retail and shopping trends to shape our Korean product strategy

✅ Collaborate across multinational teams to ensure seamless cross-border operations

What We’re Looking For

• Fluency in Korean and English (written and spoken); Japanese and/or Mandarin is a plus
• Entrepreneurial mindset and self starter attitude
• Experience in order processing, fulfillment, or vendor coordination
• Experience collaborating with cross functional and multinational teams
• Ability to manage multiple vendors and projects simultaneously
• Proficiency with Google Workspace, Excel, and Slack
• Strong organizational skills, attention to detail, and excellent relationship management
• Previous experience in retail is a plus
• Education or work experience in the US, Canada, England, or Australia is a plus

Why Join Us

• Join a fast growing global team using cutting edge technology and AI to lead the rewards and loyalty industry
• Be a key part of strengthening our Korea office, with exciting growth and development opportunities for the right candidate
• Flexible part time schedule with room to grow as the company scales