Software Service Engineer - South Korea

About Nearfield Instruments Nearfield Instruments (NFI) is a fast-growing, innovative deep-tech scale-up transforming semiconductor metrology. Our technology enables leading chipmakers to improve yield and device performance—powering the next generation of electronics. Founded in 2016, we combine cutting-edge science and engineering to deliver a unique high-throughput AFM-based (Atomic Force Microscopy) metrology platform, driving innovation beyond traditional inspection technologies. We are currently located in Pyeongtaek, and in the coming year we plan to expand with two additional offices, including a new location in Dongtan. The Role Due to rapid customer growth and system installations in Korea, we are expanding our field engineering team. As a Software Service Engineer, you will operate at the forefront of advanced semiconductor manufacturing, supporting leading semiconductor manufacturers in Korea’s most advanced production environments. This is a high-impact, hands-on role where you will work with next-generation metrology systems, combining software expertise with system-level engineering. You will be part of a lean, fast-growing field team, with significant ownership and direct exposure to customers, while collaborating closely with global R&D. Key Responsibilities System Installation & Qualification Lead software installation, system setup, and configuration at customer sites Perform system bring-up and validation, including license activation Execute installation, operational, and performance qualification procedures (IOQ / PQ) Ensure system readiness for high-volume production environments Support integration with factory systems (SECS/GEM, MES where applicable) Software & System Troubleshooting Diagnose and resolve issues across Windows/Linux-based environments Analyze system performance (throughput, latency, CPU, memory usage) Troubleshoot across software and hardware interfaces (controllers, sensors, stages) Work with logs, telemetry, and monitoring tools to identify root causes Customer Support & Field Engineering Provide on-site technical support in cleanroom semiconductor fabs Ensure high system uptime and operational stability Act as a trusted technical partner to customer engineering teams Own and drive resolution of complex technical issues and escalations Feedback Loop to Engineering Translate field issues into structured feedback for global R&D teams Contribute directly to product and feature improvements Act as the “voice of the field,” influencing system performance and usability What Makes This Role Unique Work with next-generation AFM-based metrology technology, beyond traditional solutions Direct exposure to cutting-edge semiconductor nodes and production environments High ownership in a lean, rapidly scaling field team Opportunity to influence product development and technical direction A true end-to-end engineering role—from installation to optimization Be part of an international scale-up combining innovation, speed, and real impact Who You Are A hands-on engineer who thrives in fast-paced, high-tech environments Motivated by ownership rather than structure Comfortable solving complex problems in dynamic and sometimes ambiguous situations Strong communicator who can bridge customer needs and engineering solutions Driven to make an impact in a growing, innovative organization Required Experience & Qualifications Must-have: Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or related field 3–8 years of experience in field service, system engineering, or software engineering Strong Python scripting skills (automation, log analysis, debugging) Solid knowledge of Windows systems (Linux is a plus) Understanding of TCP/IP networking and system integration Nice-to-have: Experience with semiconductor equipment or high-precision systems Familiarity with SECS/GEM or factory automation Experience with Git or version control tools Additional Requirements Willingness to work on-site in Pyeongtaek / Dongtan Ability to work in cleanroom environments (ESD, gowning) Willingness to travel domestically as required Ability to read technical documentation and follow safety procedures Languages Fluent in Korean Good working proficiency in English Working Environment On-site presence at customer fabs in South Korea Close collaboration with global teams across Europe, Asia, and the US Fast-paced, scale-up environment with high visibility and impact What We Offer A high-impact role in a fast-growing deep-tech company Work on breakthrough semiconductor metrology technology High degree of ownership, responsibility, and autonomy Strong international exposure and career growth opportunities A dynamic, entrepreneurial, and innovation-driven culture A competitive compensation package