Merchant Onboarding Analyst ANZ

How will you make an impact in this role?

Merchant Onboarding APAC plays an essential role in processing merchant applications across Australia, New Zealand, Hong Kong & Singapore markets in APAC region. We provide an end-to-end servicing for Merchants based in Australia and New Zealand ensuring their terminals are ready to accept American Express cards.

• Responsible for providing timely completion of merchant application.

• Ensure quality standards are met in line with Compliance and Risk requirements.

• Detailed data verification when processing applications.

• Follow up on incomplete information to enable optimal turn-around time of applications.

• Drive positive B2B and B2C experience.

Minimum Qualifications:

• Fresh graduate is welcome to apply

• Proficiency in MS Office Suites including Excel, Power Point, Word etc.

• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with accuracy.

• High attention to details when reviewing documents.

• Ability to identify missing information and drive completion rate.

• Strong interpersonal and communication skills (both verbal and written English).

• Highly motivated with strong growth mindset.

• Demonstrate ability to build relationships and work effectively across internal teams and stakeholders.
  

Compliance Language:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.