MERS Specialist (Full Time, Remote)

Apply Job Type Full-time Description The Mortgage Services MERS Specialist provides Tier 1 application support for clients on all Mortgage Electronic Registration Systems (MERS) compliance requirements, primarily using mintrak2 and MERS Third-Party Review Services. This role involves troubleshooting application-related issues, assisting clients with MERS reconciliation processes, and ensuring compliance with MERS regulatory requirements. The Specialist also performs MERS Annual Review services, including a detailed review of mortgage loan documents. Pay Range : $20.00 to $22.75 Schedule: Full-time Monday - Friday; 8am - 5pm Benefits: Benefits eligible including Medical, Dental, Vision, Time Off, and 401(k) Retirement plan. Responsibilities: Provides Tier 1 support for MERS-related applications, including troubleshooting issues, assisting clients with system navigation, and escalating complex cases when necessary. Completes MERS Annual Reviews as a third-party auditor, ensuring accuracy and compliance within required timeframes. Collaborates with MERS members to ensure monthly data reconciliation standards are met using the mintrak2 system. Monitors and responds to client requests via the MERS Services email box, providing timely resolutions for application support inquiries. Maintains up-to-date knowledge of process and regulatory changes, as well as MERS guidelines related to MERS requirements. Identifies gaps in member processing and provide recommendations to correct deficiencies related to MERS compliance. Assists with onboarding and implementation of new clients, including initial application setup and troubleshooting. Supports monthly client reporting needs, reviews for discrepancies, and ensuring data accuracy and compliance. Support monthly client reporting needs, ensuring data accuracy and compliance. Requirements High school diploma or GED; 3+ years of experience in mortgage loan processing, servicing, or application support; or an equivalent combination of education and experience. Strong knowledge of MERS compliance requirements. Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred. Experience working with large data sets and performing data reconciliation. Ability to read and interpret documents such as company policies; ability to write reports and client correspondence. Previous experience working with clients/customers in a support or service role. Excellent communication skills across all levels of staff. Proficiency in Microsoft Office, with advanced knowledge of Excel and Word. Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer. Salary Description $20-$22.75