Mgr, Field Leader Support

Team Leadership & Change Management

• Lead, coach, and develop a team of Executive Assistants (EAs) and/or Senior Administrative Assistants (SAAs), ensuring alignment to clear role expectations and consistent service delivery

• Drive performance management, including hiring, onboarding, coaching, development planning, and performance reviews

• Establish consistent team practices (e.g., 1:1s, team meetings, training, and development routines)

• Build team capability through ongoing training, upskilling, and alignment to enterprise standards

• Foster a culture of accountability, continuous improvement, and strong stakeholder partnership

• Partner with AVPs and Area Operations Leads to support adoption of change initiatives, ensuring support team readiness, training, and consistent execution

• Reinforce adoption of new tools, processes, and ways of working by providing clear guidance and expectations across support roles

Administrative Support Delivery & Alignment

• Ensure consistent, high-quality administrative support is delivered to AVPs and frontline leaders across Areas

• Deploy support resources effectively based on leader needs, priorities, and capacity demands

• Reinforce role clarity and appropriate use of EA and SAA support to ensure leaders focus on highest-value activities

• Resolve issues between leaders and support staff, ensuring alignment and effective partnership

• Ensure support roles operate within defined scope and menu of services

Expense Management & Financial Coordination

• Oversee execution of Area-level expense processes, ensuring accuracy, timeliness, and compliance with enterprise guidelines

• Ensure expenses (e.g., invoices, reimbursements, corporate card activity, travel) are processed and submitted in alignment with SLAs and finance requirements

• Provide direction and oversight to support staff on expense submission, tracking, and documentation standards

• Maintain visibility into Area spend and support preparation of summaries and tracking for leader review

• Partner with centralized finance and accounts payable teams to resolve issues, provide required documentation, and ensure smooth processing

• Ensure accurate tracking of financial elements such as FA rent, chargebacks, and reimbursements

Process Improvement & Best Practice Alignment

• Partner with Director of Field Operations and peer team to implement and scale best practices for administrative support across Areas

• Identify opportunities to improve efficiency, consistency, and service delivery across support roles

• Drive adoption of standardized processes, tools, and practices

• Provide feedback on pain points and opportunities to enhance support models and workflows

Project & Ad Hoc Support

• Ensure support team execution of initiatives aligned to priorities defined by AVPs and Area Operations Leads, in alignment of support staff menu of services

• Coordinate support staff contributions to cross-functional efforts, ensuring timelines and deliverables are met

• Maintain accountability for delivery quality through support roles

• Provide visibility into execution progress, risks, and capacity to Area Operations Leads and AVPs

• Support additional operational or administrative needs as required

Describe below the audience this role will interact with and level of influence they will have on those roles.

• Directly manages large team of administrative support staff (SAAs and EAs)

• Partners closely with:

• Area Vice Presidents (AVPs)

• Director of Field Operations

• Area Operations Leads

• Field leaders and staff

• Enterprise and centralized support teams

• Influences outcomes through alignment, coordination, and disciplined execution

Required:

• Bachelor’s degree or equivalent experience

• 5+ years of experience leading others and driving execution of operational or strategic priorities

• Demonstrated experience in budget management and financial oversight, including expense tracking and controls

• Strong leadership and people management skills, including coaching and performance management

• Demonstrated ability to influence without authority and build strong cross-functional partnerships

• Strong organizational and prioritization skills with ability to manage multiple competing priorities in a dynamic environment

• Demonstrated experience driving process improvement and supporting change management initiatives

• Excellent communication skills with ability to engage and influence stakeholders at multiple levels

• Proficiency with technology and business tools (e.g., Excel, PowerPoint, Outlook, Teams, Salesforce)

• Resilience and solution-oriented mindset

• Flexibility and adaptability in a fast-paced, evolving environment

• Ability to travel as needed, up to 15%

Preferred:

• Experience in financial services or a distributed field organization

• Experience supporting or leading multi-area or field-based operations