Mgr, Sales & Operations Planning - Sr

This role would be a dynamic and experienced leader who establishes and drives our Sales & Operations Planning (S&OP) process. This role sits within the Operations organization and requires deep partnership and a sophisticated understanding of the Commercial business. This is a critical leadership role that will ensure alignment between our commercial forecasts and operational capabilities. The Sr Manager of S&OP will be responsible for developing a robust process that not only balances demand and supply but also actively improves the quality and accuracy of the commercial inputs that feed the plan. This role requires a strong background in S&OP, data analysis, and process improvement, with a deep understanding of lean principles and proven commercial acumen. Remote/National: Open to candidates nationwide. Requires on-site attendance approximately once per month at a Quest Diagnostics facility. Develop S&OP Framework: Design, implement, and lead a comprehensive S&OP process from the ground up. Define the charter, process steps, meeting cadence, and key performance indicators (KPIs) for the S&OP cycle. Demand Plan Co-Creation & Refinement: Partner with Commercial, Sales, and Product Management teams to build a consensus demand forecast. Critically evaluate forecast inputs, challenge assumptions, and guide the commercial team in improving their forecasting methods to enhance accuracy. Commercial Process Integration: Proactively map, understand, and help refine key commercial processes (e.g., sales pipeline management, market intelligence gathering, new product launch planning) to ensure the S&OP process is driven by high-integrity data. Capacity & Supply Planning: Work with Operations, Manufacturing, and Laboratory leaders to assess and understand the current and future capacity of our facilities and workforce. Identify potential constraints and bottlenecks in the system. Integrated Reconciliation & Scenario Planning: Build and maintain a sophisticated planning model that integrates the demand forecast with the supply and capacity plan. Use this model to run scenarios and identify gaps between demand and supply. Process Improvement: Utilize Lean manufacturing and flow principles to continuously improve operational efficiency, reduce waste, and enhance throughput. Data Analysis & Reporting: Conduct ad-hoc data analysis in Excel to answer critical business questions and explore emerging trends. Develop and maintain ongoing reports and dashboards in PowerPoint and other tools to communicate S&OP performance and insights to stakeholders. Required: Experience: 10+ years of experience in supply chain, operations, or a related field, with at least 5 years in a leadership role directly managing an S&OP process. Industry: Experience in healthcare, diagnostics, medical devices, or another large-scale, complex operational industry is required. Technical Skills: Proven expertise in building and managing complex models in Microsoft Excel. Advanced proficiency in Microsoft PowerPoint for creating executive-level presentations. Preferred experience using Arena or another simulation software to build stochastic simulation models Work Environment: Remote, but within proximity to a Quest lab. Available on eastern time zone business hours. Travel required Education: Bachelor’s degree in Supply Chain Management, Business, Engineering, or a related field. (Required) Master’s degree in Supply Chain Management, Business, Engineering, or a related field. (Preferred)