Microsoft Support Engineer (On-prem L3/L4)

Qualifications & Certifications- Education Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). Certifications Windows Server Hybrid Core Infrastructure (AZ-800) - mandatory or highly preferred. Windows Server Hybrid Advanced (AZ-801) - mandatory or highly preferred. Microsoft Certified Systems Engineer (MCSE) certification - mandatory or highly preferred. ITIL Foundation Certification (v4) - nice to have. Work Experience 8 to 10 years of experience in technical support, system administration, or infrastructure management. Experience in managed services or MSP environments. Experience with Windows and Linux server operating systems. Experience working in a 24x7 technical support environment. Working Conditions Remote work environment. Participation in a 24x7 support rotation is required. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement World Wide Technology is an Equal Opportunity Employer. LI-RB1 Why WWT? At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. WWT has grown in India over the last few years to 300+ employees, increasing its footprints in major cities including Mumbai, Bengaluru, Hyderabad, Gurgoan & Pune. WWT India is ranked 8 th by Great Place to Work® for 2025 in mid-sized category and in Top 25 by India’s Best Workplaces for Culture of Innovation 2025. What You’ll Bring to the Role- Advanced hands-on knowledge of Microsoft technologies, including Active Directory, Exchange, SCCM, SQL failover clustering, SharePoint, and other on-premises Microsoft applications in an enterprise IT environment. Strong troubleshooting skills across Windows Server and desktop operating systems. Experience with Hyper-V clustering and other virtualization technologies. Experience with backup platforms such as Veeam and Commvault. Working knowledge of Azure Local and Linux operating systems is an asset. Ability to stay current with Microsoft server tools, technologies, and platform features. Experience maintaining Windows servers through effective patch management using Configuration Manager and related tools. Proven ability to resolve support tickets, maintain knowledge articles, and contribute to problem management through to full resolution. At least 5 years of experience supporting internal or external clients by phone, email, or deskside. Experience with PowerShell. ITIL knowledge or certification is an asset. Experience working in a 24x7 technical support environment.