Microsoft Teams Service Manager
- Hiring from
- Portugal
- Work type
- Hybrid
- Posted
Is this job info correct?
605,525 remote jobs, straight from company career pages
100% free · New jobs every minute
Show job descriptionHide job description
A Snapshot of Your Day
Join the dynamic Siemens Energy team - Digital Core - as a Microsoft Teams Service Manager in Portugal - Lisbon or Porto offices, where you will ensure the reliable, secure, and seamless delivery of Microsoft Teams services. You will drive AI-enabled innovation across our collaboration portfolio while working closely with stakeholders, service partners, and technical teams to enhance the end-user experience. Imagine strengthening your global network and preparing for future roles at Siemens Energy as you take on this exciting challenge!
How You’ll Make An Impact
You will be part of an international, multicultural, and diverse team dedicated to driving innovation and excellence in collaboration services. The team focuses on enhancing user experiences and ensuring that Microsoft Teams and related services are optimized for productivity and collaboration. Together, you will work creatively and independently while collaborating with IT Board executives to achieve shared goals.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://bitly.ws/ZFwV
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
Join the dynamic Siemens Energy team - Digital Core - as a Microsoft Teams Service Manager in Portugal - Lisbon or Porto offices, where you will ensure the reliable, secure, and seamless delivery of Microsoft Teams services. You will drive AI-enabled innovation across our collaboration portfolio while working closely with stakeholders, service partners, and technical teams to enhance the end-user experience. Imagine strengthening your global network and preparing for future roles at Siemens Energy as you take on this exciting challenge!
How You’ll Make An Impact
- Own the day-to-day operation and service performance of Microsoft Teams and related Microsoft 365 collaboration services, ensuring stability, availability, and an excellent customer experience.
- Identify high-value opportunities to apply AI, Copilot, and agent-based solutions within the Teams portfolio to improve productivity and enhance collaboration.
- Translate end-user needs and business challenges into practical service improvements and user-centric collaboration solutions.
- Monitor service health, incidents, and recurring issues; coordinate root-cause analysis and drive corrective actions with relevant support teams.
- Manage the introduction, testing, and operational readiness of new Microsoft Teams features and services, including stakeholder communication activities.
- Bachelor’s or master’s degree in information technology, computer science, engineering, or a comparable discipline.
- 3 to 5+ years of experience in Microsoft Teams, Microsoft 365 collaboration, ServiceNow or a comparable service management role, with hands-on knowledge of Microsoft Teams administration and service operations. Teams telephony experience advantageous.
- Strong customer orientation with the ability to design services around end-user needs and collaboration experience.
- Excellent communication, stakeholder management, and interpersonal skills in an international and cross-functional environment.
- Strong documentation, prioritization, and multitasking skills, with the flexibility to work effectively in changing situations.
- Fully fluent in English - spoken and written.
You will be part of an international, multicultural, and diverse team dedicated to driving innovation and excellence in collaboration services. The team focuses on enhancing user experiences and ensuring that Microsoft Teams and related services are optimized for productivity and collaboration. Together, you will work creatively and independently while collaborating with IT Board executives to achieve shared goals.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://bitly.ws/ZFwV
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Competitive salary and meal allowance
- Fair compensation for international work
- Health insurance coverage
- Remote work permitted within the country
- Additional 5 “Pontes” days off and Birthday off if it falls on a weekday, when not abroad (only applies for Portugal)
- Work with diverse teams across a global organization