Mission Control Supervisor

About Switch At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world. We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity. The Role: Mission Control Supervisor As a Mission Control Supervisor, you oversee a shift of technicians responsible for monitoring Switch’s data center systems. You ensure alerts are handled correctly, processes are followed, and issues are escalated without delay. You are accountable for team performance during your shift, including quality, response times, and adherence to standards. This role focuses on consistent execution, clear communication, and reliable operations in a mission-critical environment. What You’ll Do Supervise day-to-day work of Mission Control technicians during assigned shifts Monitor system alerts and ensure timely and accurate response Act as the escalation point for complex or unresolved issues Coordinate communication during incidents, including bridge calls and updates Ensure all work follows established processes, standards, and documentation Track team performance, including quality, response time, and ticket handling Provide coaching, feedback, and shift-level training to team members Support scheduling, shift coverage, and workload balancing Maintain accurate records for reporting, audits, and handoffs between shifts Identify process gaps and recommend improvements based on recurring issues What We’re Looking For You follow process consistently and hold others accountable to it You communicate clearly, especially during high-pressure situations You make sound decisions within defined guidelines You stay focused and reliable during shift-based, 24/7 operations You support your team and step in when coverage or guidance is needed You escalate issues appropriately without delay or hesitation You take ownership of team outcomes during your shift What You’ll Bring 5+ years of experience in operations, data center, or NOC environments Prior experience leading or coordinating shift-based teams Ability to work nights, weekends, and rotating shifts as required Experience with monitoring systems, ticketing tools, and incident response Strong troubleshooting and issue triage skills Ability to document work clearly and maintain accurate records Familiarity with data center infrastructure and operational workflows preferred Why Switch? A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment. Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development. Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive. Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company. Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more! Join Us & Make a Difference This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you. Apply Now and Let’s Build the Future Together.