Monitoring Manager
- Hiring from
- Probably Worldwide
- Work type
- Remote
- Posted
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Key Responsibilities
- Monitor and analyze approval rates, decline rates, and other key payment performance metrics.
- Monitor transaction activity, payment flows, and critical payment metrics in real time.
- Track payment statuses, decline codes, and authorization performance.
- Identify anomalies, sudden changes in key payment metrics, and technical issues affecting PSPs, acquirers, or integrations.
- Escalate incidents and coordinate with technical teams, payment providers, and banks to restore and maintain payment performance.
- Analyze the root causes of payment declines and prepare reports and actionable insights.
- Communicate directly with management on initiatives related to expanding and improving the monitoring system.
- Participate in configuring alerts, dashboards, and monitoring rules.
- Analyze the effectiveness of existing alerts and optimize them to reduce false positives.
- Minimize financial losses caused by technical issues and payment processing failures.
- Identify opportunities to automate monitoring and optimize operational processes.
- Deep understanding of the card payment lifecycle.
- Strong knowledge of the payment ecosystem: PSPs, acquirers, issuers, 3DS, authorization, settlement, refunds, and chargebacks.
- Proven experience analyzing large volumes of transaction data and identifying anomalies.
- Strong analytical skills, attention to detail, and a structured approach to data analysis.
- Understanding of alerting and monitoring rule design principles.
- Hands-on experience with Grafana, OpenSearch/Kibana, Redash, Power BI, or similar monitoring and analytics tools.
- Ability to effectively leverage AI solutions to optimize workflows and improve operational efficiency.
- English proficiency at Upper-Intermediate level or above for communication with clients.
- Experience working in fintech, payments, or e-commerce.
- Ability to work effectively as part of a team and communicate with technical teams.
- Proactive approach to identifying and implementing solutions that improve monitoring processes.
- Willingness to quickly learn new tools, technologies, and approaches.
- Strong sense of ownership, accountability, and results orientation.