Mortgages Technical Delivery Lead

This role will involve delivery of multiple initiatives in the integration space for Mortgages supporting strategic roadmap, reliability, best practice adoption and resilience. This role is within Mortgages CIO function under CT(Customer Technology), part of the wider COO organisation, which is responsible for delivering IT solutions which have our customers and colleagues at heart. Mortgages are primarily provided via brokers, through our online and API channel. We are actively expanding our propositions in both Home and Landlord space as part of integration.

A great opportunity to work in end-to-end delivery of agreed roadmaps that supports our Virgin Money Integration and Migration Strategy. You will work closely with Lead engineer and architecture team to provide thought leadership to our Engineering teams.

This role will drive a culture of continuous improvement, with a focus on building technical capability (including people) across all disciplines. Across CT, we have an important journey ahead of us to build and maintain our position in the market and respond to changing customer needs, guided by the strategic pillars of More Rewarding Relationship, Simply Brilliant Service and Focused, Fit and Fast. This is a fantastic opportunity to join at team at a time of real change, where you will be at the heart of driving this agenda, and able to make a real impact.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London (Post Building) office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

You will lead the end-to-end engineering delivery of the ALIAS Migration Programme, ensuring the successful integration of Virgin Money mortgage servicing capabilities into Nationwide's target architecture. Operating across multiple strategic initiatives, you will own engineering planning and execution for the Mortgage Servicing Web and API estate, aligning delivery activities with programme milestones, release commitments, customer journey objectives, and business priorities. You will be responsible for creating and maintaining integrated delivery plans, driving Stage 1 and Stage 2 estimation activities, and managing delivery against agreed commitments.

Working across a complex technology landscape, you will coordinate engineering delivery spanning mortgage servicing journeys, APIs, web applications, integrations, data migration activities, and supporting platform capabilities. You will facilitate estimation workshops with engineers, testers, architects, and SMEs, developing robust delivery plans, resource forecasts, and critical path schedules. You will also lead release planning and execution across the ALIAS platform, ensuring changes are integrated seamlessly into the wider Mortgage Servicing ecosystem while proactively managing dependencies, risks, and blockers across Nationwide, Virgin Money, suppliers, and partner organisations.

As a senior delivery leader, you will work closely with Customer Journey Managers, Engineering Leads, Solution Architects, Product Owners, and Programme Managers to ensure technology delivery remains aligned with business outcomes and migration objectives. You will provide leadership to a distributed engineering organisation of 50+ engineers, testers, analysts, and partner resources, fostering a culture of accountability, collaboration, and delivery excellence. In addition, you will drive engineering governance, RAID management, milestone tracking, Agile delivery maturity, and executive reporting, providing clear delivery insights, recommendations, and decision support to programme leadership, architecture forums, and CIO-level stakeholders.

About you

As a minimum requirement, you’ll have:

• Proven experience leading engineering delivery within large-scale transformation, migration, merger, or acquisition programmes, ideally within Banking or Financial Services
• Extensive experience delivering complex mortgage servicing technology solutions (e.g., ALIAS, SUMMIT, ILP) with knowledge of Mortgage Servicing Operations, customer journeys, and servicing platforms
• Experience delivering large-scale platform migration and integration programmes, including the integration of acquired business capabilities, applications, operational processes, and customer journeys
• Understanding of Mortgage Servicing Web and API architectures, enterprise integration patterns, customer-facing servicing platforms, and API-led delivery models
• Experience working across legacy and modern technology estates, including IBM Mainframe, Micro Focus COBOL, IMS, IDMS, high-volume batch processing, APIs, microservices, event-driven integrations, and cloud technologies
• Demonstrable experience developing engineering delivery plans, facilitating estimation workshops, managing critical paths, tracking milestones, and reporting progress to senior stakeholders and governance forums
• Proven ability to lead delivery across multiple engineering teams and workstreams, effectively managing dependencies, priorities, risks, release planning, and competing business demands
• Understanding of software engineering practices, solution delivery lifecycles, production readiness, release management, and operational resilience within regulated environments
• Excellent stakeholder management and communication skills, with the ability to influence engineering leaders, architects, programme directors, and CIO-level stakeholders while presenting technical options, risks, and delivery trade-offs
• A collaborative, delivery-focused leader who leads by example, builds high-performing teams, drives continuous improvement, and balances strategic objectives with hands-on execution to deliver business outcomes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

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The hiring manager for this role is Vijay Thiagarajan, and the main recruitment contact is Anoop Gosai.

Please note that should you be successful in securing this role, the job title on our internal systems will be Engineer E3.