Move-In Coordinator

Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours About Us At OurAssistants , we connect U.S.-based property management companies with highly skilled virtual professionals who streamline operations and deliver exceptional resident experiences. We are committed to helping our clients build efficient remote teams while fostering a collaborative and growth-oriented work environment. Learn more at ourassistants.com . About the Role We are seeking a detail-oriented Move-In Coordinator to manage the move-in process for new residents across U.S.-based residential property portfolios. This role is responsible for ensuring every move-in is completed accurately and on time by coordinating lease documentation, resident communications, property readiness, and internal teams. The ideal candidate has experience in U.S. property management, excellent organizational skills, and a customer-first mindset. Key Responsibilities Move-In Coordination Coordinate the end-to-end move-in process for approved applicants. Schedule move-in dates and ensure all requirements are completed before occupancy. Prepare and review lease agreements and move-in documentation. Collect required documents, payments, and signatures prior to move-in. Ensure utility transfer requirements and resident onboarding tasks are completed. Resident Communication Serve as the primary point of contact for incoming residents throughout the move-in process. Send welcome emails, move-in instructions, and community information. Respond promptly to resident questions regarding leases, move-in procedures, and property policies. Property Readiness Coordinate with maintenance and property managers to ensure units are move-in ready. Verify completion of inspections, cleaning, repairs, and key preparation. Report any delays or issues that may affect scheduled move-ins. Administrative Support Maintain accurate records within the property management system. Update resident files, lease documents, and move-in checklists. Generate move-in reports and track upcoming move-ins. Ensure compliance with company policies and Fair Housing regulations. Qualifications & Requirements Minimum 2 years of U.S. property management experience . Experience coordinating move-ins, leasing, or resident onboarding . Experience using AppFolio, Buildium, Yardi, Rent Manager, Propertyware, or similar property management software . Strong understanding of lease agreements and move-in procedures. Excellent customer service and communication skills. Strong organizational skills with exceptional attention to detail. Ability to manage multiple move-ins simultaneously while meeting deadlines. Additional Requirements Must be currently residing in the Philippines or Latin America . Must have a stable internet connection and a remote-ready workstation . Compensation and Benefits Competitive salary based on experience. Permanent remote work setup. Professional development and career growth opportunities. Supportive and collaborative work environment.