MSP IT Support Specialist L2/L3- (US Hours)

About Scaled Inc:

Scaled Inc is a fast-growing staff augmentation partner connecting top South African tech talent with leading USA-based Managed Service Providers (MSPs). We’re known for placing high-performing engineers into impactful roles where they can grow, contribute meaningfully, and work with cutting-edge technologies—while delivering exceptional service to our clients.

About the Role:

We’re looking for Remote L3/L4 IT Support Engineers who thrive in fast-paced MSP environments and enjoy solving complex technical challenges. This is an opportunity to work with international clients, deepen your cloud and infrastructure expertise, and be part of high-performing and collaborative teams.

If you’re passionate about Microsoft technologies, cloud solutions, and making a real impact—this role is for you. Please note: You will be required to work South African night shift hours.

What You’ll Be Doing:

• Lead and support Office 365 migrations and deployments, including Exchange Online, SharePoint Online, and Microsoft Teams
• Design, deploy, and support modern desktop environments, including Intune-based device management
• Manage and optimize Windows Server infrastructure (Active Directory, Group Policy, DNS, etc.)
• Implement and maintain secure, reliable, and scalable IT environments
• Collaborate closely with project and support teams to ensure smooth post-deployment operations
• Create and maintain clear, structured technical documentation

What You Bring:

• 5+ years’ experience in IT support, ideally within an MSP environment
• Strong hands-on experience with Microsoft 365 and Azure
• Solid understanding of cloud infrastructure and virtualization
• Proven ability to troubleshoot across Windows and macOS environments
• Experience with Windows Server technologies, including AD, GPO, and DNS

Tech You’ll Work With:

• Microsoft 365 (Exchange Online, SharePoint, Teams)
• Azure (Azure AD, Virtual Machines, Storage)
• Intune / Endpoint Management
• Windows Server environments

Preferred Skills:

• MCSE Certification
• Cisco or HP advanced Certifications
• Azure Certified
• VMWare Certified
• Cyber Security Certifications (SANS, GIAC, etc)
• Security Infrastructure Certifications (Fortinet, Cisco, Meraki, PaloAlto, Juniper, F5, VMWare)
• Security Management Certifications (Splunk, Arctic Wolf, Tenable)

Why Join Scaled Inc?

• Work with US-based clients and gain international exposure
• Be part of a high-growth company with real career progression opportunities
• Continuous learning and exposure to modern cloud technologies
• Collaborative, supportive team culture
• Fully remote role

Home Office Requirements:

To ensure optimal productivity in a remote work environment, candidates must have the following:

• Dedicated Home Office – A quiet, private workspace with a door to minimize distraction
• High-Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download
• Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently
• Audio & Video Setup – Headset for clear communication and a webcam for video conferencing
• Backup Power Solution – A reliable backup power source to maintain connectivity during outages