MSR AS (DAL)

⭐ Member Service Representative | Remote Contact Center | Dallas Area 💻 Work From Home | 💬 Help Members Every Day | 🚀 Build Your Career in Financial Services Are you a people person who enjoys solving problems, helping others, and staying busy throughout the day? If you thrive in a fast-paced environment and love turning questions into solutions, this could be a great opportunity for you! As a Member Service Representative , you’ll be the friendly voice members can count on for help with their accounts, financial products, transactions, and everyday questions. You’ll join a team dedicated to creating positive experiences for members while building valuable experience in the financial services industry. This is a remote opportunity for candidates who live within approximately 60 miles of Dallas, Texas. 🌟 What You’ll Be Doing No two conversations are exactly the same! Throughout your day, you’ll: 📞 Connect with members through high-volume inbound and outbound calls. 💡 Answer questions and provide clear, helpful information about products and services. 💳 Assist with savings, checking, consumer loans, credit cards, IRAs, and other accounts. 🔎 Listen to members’ needs, research solutions, and document interactions accurately. 💻 Navigate multiple computer systems while confidently speaking with members. 🤝 Recommend additional products and services when they may help meet a member’s financial needs. ✅ Follow established policies, procedures, workflows, and regulatory requirements. 😊 Create a professional, friendly, and positive experience during every interaction. 🎯 We’d Love to Meet You If You Have... Customer service experience in a call center, banking, mortgage, administrative, receptionist, professional office, or high-volume retail environment . Strong verbal communication and active listening skills. Great attention to detail and accurate data-entry skills. Confidence learning and navigating multiple computer systems. The ability to stay organized and engaged in a busy, structured environment. A strong commitment to providing excellent customer service. The ability to follow established policies, procedures, and performance expectations. Flexibility to work within the contact center’s scheduling requirements. A home address within approximately 60 miles of Dallas, Texas . 🌟 Even Better If You Have: Previous banking, credit union, mortgage, or financial services experience. Experience working in a high-volume call center. A background in fast-paced retail or another customer-focused environment. Experience working in a structured environment with performance and quality expectations. 🏡 Your Remote Work Environment Enjoy the convenience of working from home while still being part of a highly connected member service team! Because members are supported 24/7/365 , this is a structured and schedule-driven contact center environment. Candidates should be comfortable with: 📞 Handling back-to-back member calls throughout the day. ⏰ Taking scheduled breaks and meals at assigned times. 🗓️ Working flexible shifts based on business needs. 🕐 Having daily availability that spans approximately 9.5 hours to accommodate start and end time flexibility. 🎧 Spending extended periods on the phone, which may include up to four consecutive hours of call time before the next scheduled break . 💻 Working with multiple computer systems throughout the day. 🏠 Maintaining a quiet, professional work-from-home environment. If you’re someone who likes structure, staying busy, and having a clear schedule , you may feel right at home! 💙 Why You'll Love This Opportunity This is more than answering phones. It’s an opportunity to make someone’s day a little easier. You’ll have the chance to support a mission-driven organization serving the financial needs of military members and their families around the world , while gaining valuable experience within a large and established financial institution. ✨ What makes this opportunity exciting? 🏡 Work from home while supporting members from the Dallas area. 💙 Make an impact by helping members with their everyday financial needs. 📈 Build valuable financial services experience that can help grow your career. 🌎 Be part of an organization supporting members around the world. 🤝 Join a team centered around service, professionalism, and helping others. ⚡ Enjoy a fast-paced workday where you’re constantly interacting, learning, and problem-solving. 🗓️ Take advantage of some shift flexibility within the needs of a 24/7 operation. 🙌 Ready to Join the Team? If you’re friendly, dependable, comfortable on the phone, and ready for a fast-paced opportunity where you can make a difference , we’d love to hear from you! Apply today and take the next step in your customer service and financial services career! 🚀 #priorityeast #eastpriority26 Job Type & Location This is a Contract to Hire position based out of North Richland Hills, TX. Pay and Benefits The pay range for this position is $22.25 - $22.25/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in North Richland Hills,TX. Application Deadline This position is anticipated to close on Oct 2, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.