National Retail Program Manager

Job Title

National Retail Program Manager

Location

Utah- Remote

Department

Retail

Reports To

Director of Retail

FLSA Status

Salary

EEO Classification

Sales Workers

Effective/Revision Date

1/9/2026

Job Summary

This position is responsible for facilitating the growth of Delta Mechanical’s sales by driving Home Depot Staff Awareness and lead generation. Home Depot Store Connectivity is the pillar in which Delta Mechanical functions to set up this partnership for success in customer satisfaction, sales and lead generation.

Essential Job Functions

• Increase Delta Mechanical’s brand awareness at The Home Depot to drive sales growth and lead generation.
• Lead national team of Business Development Representatives. Coach, Develop and support field team in increasing store connectivity, HD Staff training and facilitation and driving lead generation and revenue growth in their respective markets.
• Maintain current relations within local home territory via The Home Depot employees.
• Develop and implement strategies for increasing lead generation through PK training, contests and promotional advertising.
• Recruit, train and develop a team of Water Treatment Lead Generators to drive individual lead gen in authorized HD locations.
• Identify reasons for sales and lead conversion shortfalls at underperforming stores and work with management to establish a plan to rectify both
• Train Home Depot store associates Delta Mechanical’s product offering, processes and best practices for successful lead generation conversion.
• Develop and facilitate training amongst national BDR team to ensure consistency in store visits from market to market.
• Attend marketing events including, but not limited to, Home Depot store events
• Coordinate with office staff to resolve any customer issues that are presented while marketing
• Work alongside the other departments within the organization to facilitate exceptional customer experience
• Assist in marketing responsibilities as new business lines are launched
• Complete all required Company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures
• Perform other related duties as assigned
• Partner with Retail Director on new initiatives to grow market share via the Home Depot program.

Education

• High school Diploma or Equivalent

Experience

• Minimum of 1-3 years’ experience in a Retail Sales, Business Development, or training/facilitation related field.

SUPERVISORY RESPONSIBILITES

• This position will supervise Business Development Representatives as well as Lead Generators.

License & Certifications

• Valid Driver’s License and the ability to adhere to safe driving practices.

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Ability to operate a mobile device/tablet/laptop.
• Computer proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to interpret and create spreadsheets.
• Understand how to develop and implement business strategies.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Able to establish and maintain cooperative working relationships.
• Able to use sound judgment; work independently, with minimal supervision.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Competent in public speaking.
• Basic math skills.
• Ability to consistently demonstrate our core values by maintaining the highest standards of professionalism when interacting with team members, management, and customers.

Travel Requirements

• Daily travel required: up to 85%.

Physical Requirements

• Standing/frequent: Particularly for sustained periods of time.
• Walking/frequent: Moving on foot to accomplish tasks.
• Reaching/intermittent: Extending hand(s) and arm(s) in any direction.
• Grasping/intermittent: Applying pressure to an object with the fingers and palm.
• Talking/constant: Expressing or exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing/constant: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Close Vison/constant: Clear vision at 20 inches or less. Required to perform an activity such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Light Work/frequent: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a minor amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work yet the work involves sitting most of the time, the job is rated for light work.

Work Environment

• None: No exposure to adverse environmental conditions (typical office/administrative/Retail Store setting).