National Service Manager

Position Summary

The National Service Manager will lead and grow F6 Data Solutions’ service operation, overseeing people, service-project bidding, and execution across a national customer base. The role manages warranty repairs, billable repairs, preventive maintenance, emergency service, and service agreements, with responsibility for coordinating work from initial request through completion and billing readiness.

Starting with a small team, the manager will help build a service organization of approximately 12 technicians as business needs grow. The Director of Service will provide onboarding, guidance, and escalation support, with the expectation that the manager will quickly establish independent ownership of day-to-day service operations. The Project Operations team will provide administrative support.

Key Responsibilities

Lead and develop the service team: Recruit, onboard, coach, and manage service technicians. Establish clear expectations, conduct performance reviews, identify training needs, and build a collaborative culture grounded in safety, accountability, respect, and dependable customer service.

Own service intake and execution: Assess incoming requests, establish scope and priorities, assign resources, and coordinate schedules, parts, equipment, and site access. Maintain visibility into open work and communicate progress, risks, and completion expectations to customers and internal stakeholders.

Estimate and bid service projects: Prepare and review scopes, labor estimates, material and equipment costs, travel requirements, subcontractor quotes, exclusions, and proposals. Approve service quotes, pricing, and subcontractor commitments in accordance with company policies and authorization procedures.

Coordinate contractors and operating companies: Identify and evaluate qualified third-party providers, installing contractors, and Meriton operating companies. Select appropriate execution partners, coordinate vendor onboarding with administrative support, and monitor work quality, safety, schedule, and completion documentation.

Manage changes and corrective work: Clarify warranty, contractor, and customer responsibilities with the appropriate parties. Document additional scope, secure required customer authorization, and maintain ROMP and other applicable records so diagnosis, repairs, and retesting are tracked and billed according to project requirements.

Coordinate safe technical execution: Work with OEMs, technical specialists, site personnel, and contractors to confirm repair plans, site requirements, and equipment readiness. Escalate technical risks and ensure service work follows approved procedures and customer operating requirements.

Key Responsibilities Continued

Support financial tracking and billing: Monitor estimated versus actual labor, materials, travel, and subcontractor costs. Maintain accurate forecasts and work records, flag cost changes early, and provide Project Operations and Billing with timely documentation for invoicing and closeout.

Build repeatable service processes: Establish workflows for intake, quoting, scheduling, escalation, reporting, and closeout. Coordinate handoffs from startup teams, improve visibility into the service backlog, and develop staffing and contractor plans as service demand grows.

Manage relationships and service opportunities: Serve as a primary contact for service execution and escalations. Partner with sales, OEM representatives, and Meriton operating companies to develop service opportunities and service agreements that F6 can deliver reliably.

Required Qualifications

• At least 7 years of relevant commercial HVAC, mechanical, or technical field-service experience, including at least 3 years managing a service team.
• Demonstrated experience estimating, bidding, pricing, and coordinating service or repair projects from scope development through completion.
• Experience hiring, developing, and managing technicians, including workload planning, performance management, and training.
• Working knowledge of commercial mechanical and cooling systems, with the ability to interpret equipment documentation, assess service needs, and engage technical specialists appropriately.
• Experience managing subcontractors and vendors, reviewing quotes, and coordinating work across multiple projects or locations.
• Strong customer communication, organization, decision-making, and problem-solving skills; ability to work independently in a remote environment.
• Proficiency with Microsoft Office and service-management, estimating, or project-tracking systems. Relevant field and leadership experience may substitute for a college degree.

Preferred Qualifications

• Data center or other mission-critical service experience, including work around operating facilities and critical cooling equipment.
• Experience building a service department, leading geographically dispersed teams, or coordinating national service delivery.
• Experience with OEM warranty processes, preventive maintenance programs, service agreements, and coordination among manufacturers, contractors, and service providers.

Working Relationships and Measures of Success

The manager reports directly to the Director of Service and works closely with Project Operations, Billing, sales, field leadership, technical specialists, OEMs, and service partners. Administrative support will be provided by the team led by the Manager, Project Operations.

Initial success will be measured by service-request responsiveness, quote accuracy and turnaround, reliable execution, customer communication, team development, and complete billing documentation. The role will support cost visibility and responsible pricing; formal departmental profitability targets are not assigned initially and may be introduced as the service organization matures.

This is a remote role with up to 15% travel for site visits, customer or contractor meetings, team development, and other business needs. The manager coordinates urgent service responses and escalations with the appropriate field and support resources.