NDA Motor Auditor

The role of NDA Motor Auditor will encompass the development, planning, execution and reporting of technical & SLA and process audits across the NDA Motor business unit. Technical & SLA audits will be undertaken in accordance with internal audit policy, procedure and the devised technical & SLA audit regime for the NDA Motor business unit. The firm’s audit programme will also include client file reviews in the NDA Motor business unit. The role will involve a considerable amount of interface with the Quality & Audit Manager, Unit Directors, and Technical Manager of the unit. The role will have a direct supervisory reporting line to the Quality & Audit Manager. Key Responsibilities • Undertake and lead internal technical & SLA NDA Motor audits in line with the internal audit programme for the firms operating Divisions, file types will including fast track and multi-track matters using an agreed framework. • Undertake and lead ad hoc and other bespoke internal NDA Motor technical & SLA audits in line with the firm’s current policies and procedures as and when required within the working of the firms operating Divisions. • Develop strong and effective business relationships with key stakeholders within the firm, ensuring the independent nature of the role is not open to compromise. • Provide clear and effective feedback (orally and in written report format) to the key stakeholders within the business on conclusion of all audit activities as and when required to do so. • Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary. • Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner. • To highlight all opportunities to develop and enhance existing procedures, processes and competency’s where appropriate. • In conjunction with the Quality & Audit Manager, NDA Motor Business Unit Director & Technical Manager consider training requirements and skill gaps analysis at both handler and strategic business unit level. • Perform other relevant duties as requested by the Quality & Audit Manager in line with business needs and requirements. • To ensure compliance with the SRA Code of Conduct 2011. Skills, Knowledge & Expertise • A proven history of claims handling or experience of working in the insurance sector is essential. • Excellent computer literacy and attention to detail, especially with regards to Microsoft Excel and the Office Suite. • Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner. • The ability to communicate effectively with stakeholders at all levels, both orally and in writing. Desirable: • Previous technical & SLA experience auditing NDA Motor client files would be advantageous (but not a pre-requisite). • Knowledge of developing or maintaining MI reporting systems. · Ability to anticipate problems and identify solutions. Competencies needed to succeed and excel in the role • Professional – adopts a professional approach to business activity and the delivery of performance objectives at all times • Communication – is an effective communicator (orally and in writing) with excellent presentation and listening skills. Promotes compliance and best practice standards when interfacing with key business stakeholders at all levels • Assertive – remains composed and objective when challenged yet is able to take the lead to ensure the correct outcome for the business is maintained • Flexible – adapts to the needs and requirements of the business where necessary • Organisation – is self-motivated and can work autonomously with excellent planning and time management skills • Influencing – is able to provide effective guidance and direction to key stakeholders in order to achieve the appropriate outcome for the business • Analytical – is able to identify concerns or risks where they exist and analyse such data to formulate appropriate recommendations to mitigate those risks