NDIS & Support Coordination Administration Assistant for a Company in Australia (Home Based Part Time)

Client Information The Client is a qualified coach with years of experience and dedicated to helping individuals live happy, fulfilling lives. Job Description • General administration support for the business and Support Coordination team • Managing and responding to emails and general correspondence • Maintaining participant files, records and documentation • Assisting with participant onboarding and ensuring required documents are completed and filed correctly • Preparing and updating service agreements and other NDIS-related documentation • Following up Plan Managers, providers, participants and other stakeholders as required • Assisting with NDIS funding, service booking and plan-related administration • Monitoring participant plan dates, funding periods, reviews and important deadlines • Assisting with invoices, payment follow-ups and reconciliation of administrative records • Maintaining spreadsheets, trackers and internal systems • Scheduling meetings and appointments and assisting with calendar management • Preparing basic letters, templates and correspondence • Helping Support Coordinators with document preparation and administrative tasks • Maintaining confidentiality and appropriate handling of sensitive participant information • Keeping (client) updated on outstanding tasks, deadlines and matters requiring their attention • Helping improve and streamline our administrative systems and processes where possible Must Haves • Strong experience in NDIS Support Coordination administration is essential. • Solid understanding of NDIS processes, participant documentation, service agreements, funding, plan management and provider coordination. • Excellent organisational and administrative skills, with strong attention to detail. • Reliable, proactive and able to manage tasks independently with minimal supervision. • Strong written and verbal communication skills. • Ability to follow up with participants, Plan Managers, providers and other stakeholders professionally and consistently. • Ability to manage confidential and sensitive participant information appropriately. • Comfortable using spreadsheets, email, calendars and other administrative systems. • Ability to prioritise tasks, meet deadlines and take ownership of outstanding administrative matters. • Willingness to learn the business’s systems, processes and procedures and contribute to improving administrative workflows. Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 5 Mbps to 15 Mbps · Up to date computer system with a minimum of Windows 8 or Mac OS X · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker