Neighbourhood Response Officer

Salary: £39,408 to £45,969 per annum

Location: Borehamwood, Oaks Court - hybrid working arrangement

Hours: 36 hours per week

Contract Type: Secondment/Fixed term contract until 31st March 2027

We’re looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the local regions.

You’ll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour.

Working collaboratively with other teams, external agencies and residents, you’ll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We’ll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.

You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You’ll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business.

If this sounds like an opportunity for you then take a look at the full role profile for more information here

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

Closing Date: Thursday 8th October 2026 at midnight.

Applicants must have the ability to travel across regions as required.

This is a hybrid role based at our Oaks Court office in Borehamwood. You'll split your time between working out on site, from home and the office, specific days can be agreed with your line manager.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. 

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

About Us

Clarion Housing Group formed in 2016, following the merger between two of the country’s largest housing associations, Affinity Sutton and Circle Housing Group. With over 125,000 homes we use our strength and scale to create opportunities that change peoples’ lives.

We are also one of the biggest housebuilders in the country and are set to build 50,000 high quality homes of all tenures during the next ten years, as we remain committed to helping to tackle the housing shortage and to prioritising affordable homes.

In addition to new homes, we transform existing communities through sustained regeneration, helping people to access employment and training opportunities and giving young people a better start in life.

To find out more about working for Clarion, please click here.