Network Security Engineer

L2 Security Engineer Orange Cyberdefense, an Orange Group company, is one of the world's leading cyber security services and solutions providers and enjoys 25 years’ experience in the field of global information security, providing products and services for leading organisations in over 160 Countries. We are building a safer digital society, protecting individual and corporate freedom across geographies. Working as a Security Engineer In this role, you will provide second line support and act as an escalation point for our team in our busy Security Operations Centre, providing day to day support for our customers. Your key responsibilities: Provide second line support and escalation of helpdesk tickets to our customer base, working to specific SLA’s Proactive technical account management for multi-national customers, managing software life cycle and patching and upgrades for customers - implementing valuable security measures on their IT infrastructure Ensure that all case related documentation is clear, concise and updated in the Helpdesk/CRM systems Ensure customer documentation is up-to-date and work with your peers to share information on the customers you are assigned to. Handle incidents: you ensure incidents are picked-up and resolved in a timely manner. You engage with the different stakeholders to find a resolution and restore service. Implementation of changes: you assess and implement changes for our customers within the foreseen SLA’s. Investigate problems: you identify recurring incidents and ensure these are recorded as problems. You work closely with colleagues and vendors to ensure the problem is investigated, a workaround is applied, and a permanent fix is implemented to prevent further service impact. What we expect from you : Solid experience in an IT service role, where you have been required to support and troubleshoot network security environments Experience with Cisco ASA / Firepower and one of the following technologies: Check Point or Palo Alto Some experience with Pulse Connect Secure (now Ivanti), and/or F5 BigIP LTM/ASM/APM Modules Strong knowledge of routing protocols is a plus Excellent communication skills Ability to work under pressure Ability to work as part of a team or independently with minimal supervision Fluent English and French or Dutch What you can expect from us: Be taken care of - We offer you 32 vacation days (with the option to make it a whopping 37 days with our Benefit Motivation Plan :-)), meal vouchers, eco-cheques, hospitalization and group insurance, company laptop, mobile phone with unlimited use as well as other benefits. So you do not have to worry about a thing! Never stop learning - We want to be the best in what we do and therefore we provide training, certifications and learning opportunities for every employee so you continuously enrich your skills. Transparency - Communication is key! So we organize company and team meetings on a regular base so everyone is informed properly. Do what you love - Enjoy flexibility with offices in Brussels, Antwerp, Ghent & Rotselaar, a variety of events and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home. And we make sure you do! Snack to your heart's desire - At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available. Reputable brand - You will join an internationally, growing company with over 25 years’ experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers. The good life ... 🔥 Are you interested? Then jump in! Orange Cyberdefense are equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation. Department Security Operations and Support Role SOC Locations Brussels Remote status Hybrid Employment type Full-time Required languages English