Network/Telecom Admin Voice Sr
- Hiring from
- Colombia, Mexico
- Work type
- Hybrid
- Posted
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Network/Telecom Admin Voice Senior
Requirements
- Hands-on experience with SIP protocol, particularly in troubleshooting and technical support.
- Experience working with multiple agent connectivity platforms, including Cisco, Avaya, RingCentral, Mitel, and others.
- New Integrations / Implementation
- L2 Support / Troubleshooting
- Configure and troubleshoot SIP trunks, SIP signaling, call routing, RTP/media streams, DTMF, and DID/phone-number routing.
- Support both inbound and outbound voice call flows.
- Strong understanding of SIP call flows and common SIP methods/responses.
- Experience configuring and troubleshooting SIP trunks, SBCs, PBXs, and contact-center platforms.
Responsibilities
- Support call-transfer scenarios between AI Agents and contact-center agents/queues.
- Work with customer network and telephony teams to define connectivity requirements and resolve integration issues.
- Participate in technical discovery sessions to understand the customer's existing telephony architecture and recommend the appropriate voice integration approach.
- Support testing, UAT, production deployment, and post-go-live troubleshooting.
- Produce technical
Required Languages
English advanced
Possible Job location(s)
Remote-Hybrid / Mexico