NOC 24x7

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a NOC 24x7 to integrate our internal team, based in Lisbon.

Your responsibilities include:

• Core L1 Operations (24x7)
  
• Monitor infrastructure events and alerts 24x7 (Zabbix and correlated alerts from the event-correlation platform), ensuring continuity across shifts;
  
• Detect, log, classify, prioritise and diagnose incidents in ServiceNow, handling tickets by priority and SLA;
  
• Resolve incidents using knowledge base articles and the ServiceNow KB suggestions (KB + ML matching);
  
• Manage third-party ticketing systems and keep third-party tickets reflected in ServiceNow;
  
• Escalate to 2nd level / CTs according to the defined ticket flow, with complete and structured information;
  
• Validate contracted supported services and scope before acting (including assets managed by the client);
  

Automation & Self-Healing Operations

• Supervise self-healing / auto-remediation executions (e.g. disk space, backup failures, monitoring agent unavailable, host unreachable or restarted), validating the outcome and closing or escalating when remediation fails;
  
• Execute approved runbooks and remediation scripts (PowerShell / Bash) through the monitoring and remote-management tools, following change and security rules;
  
• Handle exceptions not covered by automation and document the manual steps taken, so they can be converted into new runbooks and automations;
  
• Validate and correct the automatic classification of emails and alerts, giving feedback to improve rules and models;
  
• Identify recurring incidents and automation candidates, and support Problem Management with data and evidence;
  
• Create and maintain KB articles and runbooks in a standardised, automation-ready format;
  
• Contribute to operational reporting (auto-resolved vs. manual incidents, failed remediations, noisy alerts);
  
• Work in 24x7 rotating shifts.
  
  

You must have:

• 12th grade (minimum) or university attendance;
  
• Windows Server and Linux troubleshooting skills;
  
• Network troubleshooting knowledge (e.g. Cisco, HP, WatchGuard, VPN; TCP/IP, DNS, DHCP fundamentals);
  
• Basic scripting in PowerShell and/or Bash — able to read, understand and safely execute scripts and adapt simple ones;Familiarity with monitoring tools (e.g. Zabbix, PRTG, Nagios) and ITSM ticketing tools (ideally ServiceNow);
  
• Structured, process-oriented approach: follows runbooks rigorously and documents actions clearly;
  
• Availability for 24x7 rotating shifts;
  
• Proven proficiency in English, both spoken and written.
  

• ITIL 4 Foundation certification;
  
• Basic knowledge of Python and/or Ansible;
  
• Understanding of REST APIs, JSON and webhooks;
  
• Exposure to event correlation / AIOps concepts or to ServiceNow Event Management / Flow Designer;
  
• Zabbix, Microsoft Azure or AWS fundamentals certifications;
  
• Curiosity about automation and a continuous-improvement mindset;
  
• Dynamism, initiative and a high sense of responsibility;
  
• Problem-solving and analytical skills;
  
• Good communication, team spirit and interpersonal skills;
  
• Results-oriented, with stress management and emotional control.
  

We offer:

• Regular professional development;
  
• Certification paths resources;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Workplace: Lisbon - Hybrid

Claranet: Make Modern Happen!