NOC Analyst II

We are seeking a NOC Analyst II to join our Network Operations Center team, supporting hundreds of municipalities and organizations across the United States and Canada. This is a mid-level overnight position for a technically strong professional who can independently manage complex network and system issues, mentor junior analysts, and ensure optimal performance and uptime across client environments. WORK SCHEDULE Option A || Friday – Monday (4 days) || 10 hours Option B || Thursday – Monday (5 days) || 8 hours ⚠ Saturday and Sunday availability is mandatory for both schedule options. KEY RESPONSIBILITIES • Monitor network and system performance continuously using monitoring tools and software throughout the overnight shift. • Identify, troubleshoot, and resolve complex network and system issues; act as an escalation point for Analyst I team members. • Perform system and network device configurations and deployments in coordination with Backup Specialists and Toolset Orchestration Specialists. • Monitor and respond promptly to alerts and notifications from network and system monitoring platforms. • Maintain accurate and up-to-date documentation of network and system configurations, incidents, and changes. • Ensure all tickets are properly created, notated, and updated to accurately account for time and actions taken. • Provide timely, clear communication on network and system issues to internal and external stakeholders. • Manage personal workload effectively to ensure Service Level Agreements (SLAs) are consistently met. • Collaborate with cross-functional teams to resolve incidents and implement solutions. • Mentor and train NOC Analyst I on network and system monitoring best practices. • Participate in on-call rotation and respond to after-hours incidents as required. • Perform additional duties as assigned by management. Background Check Requirement: The selected applicant will be subject to a criminal background check and Department of Motor Vehicles (DMV) records check. CJIS (Criminal Justice Information Systems) clearance is a mandatory post-employment requirement for this role. MUST HAVE • 3+ years of experience in network and system monitoring, NOC operations, or a related field. • Associate's degree in Computer Science, Information Technology, or a related field — or equivalent hands-on work experience. • Advanced knowledge of networking concepts including load balancing, VPN, and firewall management. • Solid understanding of server and operating system concepts, including Windows and Linux environments. • Strong analytical and problem-solving skills with a structured troubleshooting approach. • Excellent verbal and written communication skills for effective stakeholder updates. • Ability to work independently and collaboratively in a fast-paced, team-oriented NOC environment. • Strong attention to detail with ability to prioritize and manage multiple concurrent tasks. • Criminal Justice Information Systems (CJIS) clearance — mandatory post-employment requirement. • Willingness to work overnight shifts, including mandatory Saturday and Sunday availability. NICE TO HAVE • Experience with ConnectWise (ticketing), Kaseya VSA, OpenDNS, and/or PRTG monitoring platforms. • Prior experience supporting government, municipal, or public sector IT environments. • Familiarity with MSP service delivery models and multi-client infrastructure management. • CCNA, CompTIA Network+, Security+, or equivalent certifications. • Prior experience mentoring or leading junior NOC analysts.