NOC Engineer - Network

Company Introduction Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows. Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you. Job Description The NOC Network Engineer is a hands-on operations role responsible for 24×7 monitoring, incident response, and operational stability of enterprise and cloud networking platforms. This role acts as a network escalation authority within the NOC, ensuring rapid detection, diagnosis, and resolution of network and connectivity-related incidents across AWS, Azure, hybrid, and on-prem environments. The engineer works within a disciplined ITIL-based NOC to meet SLAs and reduce MTTR. This role requires experience working within a global enterprise environment, supporting business-critical platforms across multiple regions and time zones. The engineer must collaborate effectively with geographically distributed teams and vendors, ensuring consistent service delivery and clear communication during incidents. Roles & Responsibilities Must Have Skills: TCP/IP, DNS, DHCP fundamentals BGP / OSPF routing knowledge AWS VPC & Azure VNet networking Load balancers, VPN, firewalls Hybrid cloud connectivity troubleshooting Monitoring: CloudWatch, Azure Monitor, Splunk Major Incident Management participation Good to Have Skills: Advanced cloud networking certifications Terraform for network ops Automation experience ITIL Foundation Eligibility Key Responsibilities: Proactively monitor enterprise and cloud networks using tools such as CloudWatch, Azure Monitor, Splunk, Grafana, SolarWinds. Perform deep troubleshooting and root cause analysis for network incidents, including routing anomalies, intermittent connectivity, packet loss, DNS failures, VPN tunnel instability, firewall and load balancer misconfigurations — not limited to monitoring-only activities. Own end-to-end incident resolution within the NOC, driving investigation, remediation, and validation until full service restoration. Act as L2/L3 escalation point for complex network issues within the NOC. Participate in Major Incident Management (MIM) bridges and support recovery actions. Operate AWS and Azure networking including VPC/VNet, subnets, routing tables, Transit Gateway/VWAN, load balancers, VPNs, ExpressRoute/Direct Connect. Troubleshoot hybrid connectivity between cloud, on-prem, and third-party providers. Operate and troubleshoot firewalls, WAF, NSGs/Security Groups, and VPNs. Execute pre-approved network changes following SOPs and change management processes. Maintain accurate incident records and documentation in ServiceNow. Improve runbooks, alert hygiene, dashboards, and automation. Provide clear shift handovers for follow-the-sun operations. Required Experience: 5–8 years of experience in Network Operations, Specially in NOC, or Infrastructure Operations roles. 3+ years of hands-on experience with cloud networking (AWS and/or Azure). Proven experience handling P1/P2 incidents in 24×7 production environments. Experience supporting global customers or platforms in a follow-the-sun, multi-time-zone operating model. Demonstrated ability to troubleshoot and resolve network issues beyond monitoring, including root cause identification and remediation. Required Technical Skills: Networking: TCP/IP, DNS, DHCP, routing and switching fundamentals (BGP/OSPF preferred). Cloud Networking: AWS VPC, Azure VNet, load balancing, hybrid connectivity. Monitoring: Splunk, CloudWatch, Azure Monitor, Grafana, SolarWinds. ITSM: Incident, Change, and Problem Management (ServiceNow). Security: Firewalls, VPNs, WAF, network access controls. Certifications: AWS Certified Advanced Networking – Specialty or CCNP Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.