NOC Technician

Apply Job Type Full-time Description POSITION SUMMARY The primary role of a Sourcepass NOC Team is to ensure the customers success within Sourcepass. This success is driven by Sourcepass providing world class service, proactive maintenance and monitoring, backup & recovery, and securing infrastructure. The NOC team is key to providing these core support services. RESPONSIBILITIES NOC Services Antivirus Maintenance Deployment Validation Endpoint software Upgrades Windows Updates Maintenance Deployment Validation Resolving failed updates Installation of Missing feature updates: 1809, 1903, 1909 Scheduling server rebooted as needed Backup and Recovery Deploy and configure backup agents and policies Troubleshoot backup agent alerts Recover files and full system restores Miscellaneous Services DNS filtering Maintenance LogMeIn Maintenance Services True ups Ticket Management Project work as assigned To be onboarded to Sourcepass’ ticket process and workflows Ticket Status, Types, Billable, Boards, SLA’s, etc. Review tickets on NOC board Complete tickets which you are assigned If time allows, review unassigned tickets to be worked on within skillset Timesheets to be completed end of business for the current day Submitted at the end of the week Assistance with Sourcepass internal projects, Research and Development, Proof on Concepts, Etc. Requirements DESIRED SKILLSET/EXPERIENCE Arrives to work on time and ready to take action Motivated to resolve issues efficiently. A desire to improve skillset by earning industry certifications (We pay for them!) Good communicator Top Notch troubleshooting skills Follows documentation and offers suggestions for improvements Takes ownership of issues Ability to manage multiple priorities and follow through on projects to completion Likes to have fun and laugh with a great team