Non-Profit Donation Specialist

Job Description Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability. Types of Clients: Nonprofit/Charity TV and Radio stations Child welfare agencies Veteran support groups Spiritual and religious organizations Animal advocacy groups JOB DUTIES: Handling inbound donation-related calls Engaging donors professionally and respectfully Accurately entering pledge and donation information Following compliance and script guidelines Meeting attendance and performance benchmarks IMPORTANT DETAILS: This is an independent contractor opportunity, not an employee role. Certification and startup requirements apply. Contractors are responsible for managing their schedule and performance. ​ Visit www.kaizenadvance.com for more information. Requirements Minimum 6 months of remote call center experience or 1 year in-office call center experience Must be at least 18 years old Must be an US resident Must use a Windows 11 PC Quiet, professional background for calls Able to type at least 40 words per minute Intermediate computer skills Able to pass a background check Must be able to complete a voice assessment and a mock call Preferred Skills: Highly organized and self-motivated Excellent communication skills Intermediate PC proficiency Reliable and Dependable Able to provide excellent customer service Technology Requirements: Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed 8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred) Dual monitors Noise-canceling USB headset Hard-wired internet connection (Ethernet; No WiFi allowed) Benefits Inbound phone work: $0.20 - $0.32 per talk minute ($13 - $15/hr), depending on the project and performance Experienced agents can earn up to $0.35 per talk minute Advancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistency Flexible hours with 24/7 available