Nursing Home Surveyor

Agency Dept of Health and Human Services Division Health Service Regulation Job Classification Title Facility Compliance Consultant I (NS) Position Number 60054180 Grade NC15 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Nursing Home Surveyor performs regulatory oversight activities to determine whether licensed nursing homes meet federal and state requirements. The position conducts independent and team-based inspections, complaint investigations, and certification surveys using standardized protocols and regulatory guidelines. Work includes reviewing resident care, operational practices, documentation, and facility management processes to assess compliance with applicable rules. The consultant prepares legally defensible reports and presents findings to facilities and regulatory partners within required timeframes. This is a home-based position servicing Chowan, Currituck, Dare, Edgecombe, Franklin, Gates, Halifax, Hertford, Nash, Northampton, Pasquotank, Perquimans, Vance, Wake, and Warren counties region. The Nursing Home Surveyor spends an average of three days per week in nursing homes conducting inspections. Occasionally inspections are required on weekends and night shift. Although management attempts to schedule inspections within a region, the consultant needs to expect overnight stays when the nursing home is greater than 60 miles from their home-base. Key Duties Include: - Plan and schedule licensure and certification surveys based on established regulatory timelines and inspection protocols. - Conduct routine inspections in nursing homes using interviews, observations, and records review to evaluate compliance with federal and state regulations. - Perform complaint investigations by gathering evidence, verifying allegations, and documenting findings according to standardized survey procedures. - Analyze clinical and operational data to determine compliance with resident care standards, administrative requirements, and safety practices. - Interpret state and federal regulations and apply them consistently across diverse facility settings and conditions. - Explain survey findings to facility leadership and regulatory partners in clear, defensible terms and within mandated reporting deadlines. - Prepare comprehensive survey reports, including compliance determinations, statements of deficiency, and investigation summaries. - Conduct follow‑up inspections to verify correction of previously cited deficiencies and ensure sustained regulatory compliance. - Collaborate with multidisciplinary consultants during joint surveys to coordinate evidence collection and regulatory determinations. - Maintain required federal surveyor credentials, including completion of mandated training and testing necessary for certification activities. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $55,221.00 - $96,639.00 Recruitment Range: $55,221.00 - $66,000.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Expert proficiency applying state and federal regulatory standards during facility reviews, demonstrated through completing full‑scope licensure or certification surveys using standardized protocols. Advanced skill in conducting structured interviews, observational assessments, and detailed record reviews to verify compliance findings during routine and complaint investigations. Intermediate proficiency in analyzing operational and clinical documentation to determine adherence to administrative requirements, resident care practices, and safety systems across diverse facility types. Demonstrated experience preparing legally defensible compliance reports, including drafting clear survey summaries and deficiency statements within mandated timelines. Strong capability using Microsoft Office at an intermediate level to organize evidence, develop written reports, and manage survey documentation for regulatory review. The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Eligible For A Fully Remote Work Option In The Following Counties: Chowan, Currituck, Dare, Edgecombe, Franklin, Gates, Halifax, Hertford, Nash, Northampton, Pasquotank, Perquimans, Vance, Wake, And Warren Must Pass The Federal Surveyor Minimum Qualifications Test (SMQT) After Training Physical Requirements: Ability to sit/stand/walk for prolonged periods Ability to finger/talk/hear/smell Ability to lift luggage (20 – 50 pounds) Close visual acuity. About the Division of Health Service Regulation (DHSR): The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them. About the Nursing Home Licensure and Certification Section: The Nursing Home Licensure and Certification Section of DHSR regulates nursing homes in North Carolina, including combination homes that have both adult care and nursing home beds. Those receiving Medicare/Medicaid undergo routine federal inspections every nine to fifteen months, conducted by trained healthcare professionals. Surveys review many areas of care and operations, including resident rights, quality of care, staffing, safety, infection control, and emergency preparedness. The section investigates roughly 3,000 complaints each year, notifying complainants of the findings. When inspectors identify issues, they issue a Statement of Deficiency. The nursing home must submit a correction plan and may face penalties. Inspectors return to ensure all problems are resolved. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits . Supplemental Contact Information: The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS: https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members . Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. CONTACT INFORMATION If there are any questions about this posting, please contact Talent Acquisition at [email protected] . Resumes will not be accepted in lieu of completing this application. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Generalist: Bachelor's degree in a health, human service, or educational related field from an appropriately accredited institution and three years' experience in surveying, clinical and/or administration of a program in a related health field OR An equivalent combination of education and experience. Social Work: Master's degree in social work from an appropriately accredited institution and one year experience in surveying, clinical and/or administration of a program in a related health field OR Bachelor's degree, in social work from an appropriately accredited institution and three years' experience in surveying, clinical and/or administration of a program in a related health field OR An equivalent combination of education and experience. Dietetics: Bachelor's degree in nutrition or food service management from an appropriately accredited institution and three years' experience in surveying, clinical and/or administration of a program in a related health field, eligible for registration from the Academy of Nutrition and Dietetics OR An equivalent combination of education and experience. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Tresha Walker Email: [email protected]