O2C Senior Specialist - Billing UK&IE

Company Overview We are a dynamic and forward-thinking customs services provider, committed to delivering exceptional customs solutions to our clients. With a strong focus on operational excellence, we are looking to strengthen our finance team by hiring a meticulous and proactive O2C Team Leader - Billing to support our UK operations. Position Summary As an O2C Team Leader - Billing you will be responsible for leading the Billing team within the Order-to-Cash (O2C) process. The role focuses on ensuring accurate, timely, and compliant invoice processing, driving process improvements, and maintaining high customer satisfaction. The Team Leader also supports team development, operational excellence, and stakeholder management. Key responsibilities: Team management Lead, coach, and develop a team of Billing Specialists Set clear objectives, monitor performance, and conduct regular performance reviews Ensure high team engagement and retention Support onboarding and training of new employees Billing operations Oversee end-to-end billing processes (invoice creation, validation, and delivery) Ensure invoices are issued accurately and on time, in line with SLAs and contractual terms Monitor workload distribution and optimize team efficiency Resolve complex billing issues and escalations Process improvement & controls Identify and implement process improvement initiatives (automation, standardization) Ensure compliance with internal controls, SOX requirements, and audit standards Monitor KPIs and drive continuous improvement actions Participate in or lead transformation projects within O2C Stakeholder management Collaborate with internal teams (Sales, Customer Service, Finance, IT) Act as a key point of contact for billing-related queries and escalations Maintain strong relationships with key customers and business partners Reporting & performance management Track and report KPIs such as billing accuracy, timeliness, productivity Provide regular updates to management on team performance and risks Analyze data to identify trends and improvement opportunities Requirements: 5–10 years of experience in Order-to-Cash / Billing / Accounts Receivable Previous team leadership or supervisory experience is required Experience in SSC/BPO environment is an asset Strong leadership and people management skills Excellent problem-solving and analytical abilities Strong understanding of billing processes and financial principles Experience with ERP systems (e.g., Microsoft Dynamics BC) Advanced Excel and reporting skills High level of accountability and ownership Strong communication and stakeholder management skills Ability to work under pressure and manage priorities Continuous improvement mindset Knowledge of automation tools (e.g., RPA, Power BI) Experience in process transitions or migrations Exposure to international environments What we offer: A dynamic and international work environment A permanent position with growth potential Attractive fringe benefits, including a pension plan Hybrid working model and flexible working hours Learning & development opportunities If you are passionate about finance and eager to contribute to a growing organization, we encourage you to apply for this exciting opportunity