Office Services Coordinator (CH)

Dykema Gossett, PLLC, a leading national law firm celebrating its 100th anniversary in 2026, is recruiting for an experienced Office Services Coordinator for our Chicago office. The core duties and responsibilities of this position revolve around supporting others. Under the supervision of the Office Administrator, the Office Services Coordinator (OSC) is responsible for providing administrative operations support to meet the daily needs of the office location. Works closely with the Office Services team members to identify, respond to, and anticipate administrative operation needs and process optimization opportunities. The OSC is responsible for all mail, packages, interoffice correspondence handling and dispatching, copying and binding projects. Responsibilities may also include support of conference center, reception, and hospitality, and/or other duties as assigned. Duties can vary widely from day to day, and office needs may vary depending on office location. Position is full-time and requires in-office work, Monday – Friday.

The OSC ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

WHAT YOU WILL DO

• Receive and/or work with other team members to respond to all incoming work requests (copy, file, scan, print and assemble document) through BigHand and other sources, to ensure all requests are completed timely and accurately.
• Estimate runtime on the small to medium photocopy jobs to determine when use of outside vendors is required.
• Ensure, after checking for quality and accuracy, all copies jobs are picked up and delivered.
• Ensure all incoming mail and packages are received, sorted, marked as received and delivered to assigned floors within established time frames.
• Ensure all outgoing mail/packages are wrapped, sealed, weighed, affixed with postage/certified cards and dispatched in accordance with postal regulations.
• Ensure all special outgoing inter-office pouches are prepared and sent to other Firm offices as requested.
• Ensure all incoming overnight packages are logged and delivered within established time frames, reviewing for accuracy/completeness.
• Ensure all outgoing overnight items, i.e. Federal Express, UPS, etc., are packaged, logged and processed to meet deadlines, reviewing for accuracy/completeness.
• Work with Office Administrator to inventory of copy (stock paper and toner) and office supplies (pens, folders, tape, etc.). Place supply orders. Verify and log supplies upon delivery. Maintain supply area in a neat, organized and hazard free condition.
• Ensures supplies are distributed to personnel as detailed in job requests.
• May provide minor maintenance of photocopy machine, such as solving paper jams. Place service calls and requests for routine cleanings.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• Due to enhancing technology in office automation, will be required to learn new features and functionalities of copying machines, scanning, shipping equipment, etc. as introduced at the site.
• Provide support to other team members, seasonal employees and/or student employees on equipment and procedures.
• Performs other administrative duties as assigned.

WHAT YOU MAY DO AT DIRECTION OF THE OFFICE ADMINISTRATOR:

• Provide reception overflow coverage, such as answering telephones, transferring calls, taking messages and greeting visitors.
• Manage conference room reservations including reserving meeting space using booking software, coordinating technology and supply needs; assisting with large scale office meetings and events.
• Set up and maintain kitchen areas and conference rooms, order food, make coffee, assist with basic food & beverage tasks.
• Assist with set-up/clean-up and arrangement for after-hour firm events.
• Move boxes, supplies or furniture.
• Deliver and pick up documents and items to/from courts.
• Additional duties as assigned depending on needs of office location.

REQUIREMENTS

• High school diploma or equivalent educational certificate required.
• Minimum of three years of experience in office services within a law firm or professional environment.
• Experience operating administrative office equipment (e.g., high-speed copier, scanner, binding machine, etc.).
• Strong verbal and written communication skills.
• Strong attention to detail, accuracy and organizational skills.
• Ability to utilize basic features of Microsoft Office Suite applications with moderate guidance and support.
• Ability to provide excellent customer service at all levels of the Firm.
• Ability to execute tasks in a client-centric manner and to work effectively and efficiently in a team setting and with a diverse group of people at all levels of the organization.
• Ability to be flexible and respond quickly, calmly and with a positive attitude to urgent situations.
• Ability to effectively follow procedures and manage competing priorities.
• Ability to work independently with some level of autonomy, taking initiative to ensure performance aligns with the successful operations of the office.
• Ability to take direction, receive and apply feedback, and communicate support needs.
• Ability to work flexible hours and/or overtime hours when required, including occasional evening and/or weekend hours.
• Ability to lift supplies and equipment up to 25 pounds.

GREAT BENEFITS FOR GREAT PEOPLE

Dykema offers a comprehensive benefits package designed to support the well-being and success of our employees both personally and professionally. This includes competitive health, dental, and vision insurance plans, along with flexible paid time off (PTO), holiday leave, and a retirement savings plan with profit sharing for eligible employees. Other benefits include flexible spending programs, health savings account, commuter benefits, and personal and parental leave programs. We prioritize work-life balance and offer wellness programs, and access to mental health support. Additionally, employees enjoy access to professional development programs, a supportive and inclusive workplace culture, and various employee discounts and perks. We are committed to providing a benefits package that helps our team thrive and feel valued.

The expected compensation range for this position in Chicago is $50,000 - $59,000. The offered salary will be determined by a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, education, external market data and consideration of internal equity.

EEO STATEMENT

It is the Firm’s policy to provide employment opportunities to qualified applicants and employees on an equal basis without regard to the individual’s age, race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, domestic partner relationship, physical characteristics, disability, or other protected characteristics under applicable federal, state or local laws or ordinances. Dykema will make reasonable efforts to accommodate the known disabilities of employees who are otherwise qualified to perform the essential functions of the jobs involved. It is the responsibility of every individual concerned with personnel actions, including management, supervision, recruiting, compensation, benefits, promotions, work assignments, and training, to ensure that these activities are administered consistent with the Firm’s goal of furthering the principle of equal employment opportunity.

E-VERIFY

Dykema uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

ADDITIONAL INFORMATION

This job posting is intended to d6escribe the essential duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, non-essential requirements, or reflect any accommodations made under the Americans with Disabilities Act or the Michigan Persons with Disabilities Civil Rights Act.