Onboarding Coordinator

Onboarding Coordinator

Department: Shared Services
Reports To: Contract Onboarding & Credentialing Supervisor
FLSA Status: Exempt
Work Location: Alpharetta, GA – Hybrid (Onsite: Tuesday, Wednesday, and Thursday)

Career Opportunity

Hancock Claims Consultants is seeking a detail-oriented and organized Onboarding Coordinator to join our Shared Services team. This role is responsible for coordinating contractor onboarding, credentialing, and offboarding activities while ensuring accurate documentation, compliance, and a positive onboarding experience.

We're looking for a proactive, solutions-oriented professional who thrives in a fast-paced environment, manages multiple priorities, and enjoys collaborating with others to support operational success.

Key Responsibilities

• Coordinate onboarding activities for new contractors, ensuring timely completion of requirements.
• Collect, review, and verify required documentation, including licenses, certifications, insurance, and agreements.
• Serve as a primary point of contact for contractors regarding onboarding requirements, deadlines, and next steps.
• Maintain accurate onboarding records, checklists, trackers, and information within company systems.
• Partner with Recruiting, Operations, IT, and other departments to coordinate training, system access, and equipment.
• Monitor onboarding progress, follow up on outstanding requirements, and resolve or escalate issues as needed.
• Support offboarding activities, including separation notifications, system access removal, equipment returns, and documentation.
• Assist with compliance reviews, reporting, process improvements, and special projects.
• Provide additional support to the onboarding team (HRN) while maintaining confidentiality and compliance with company policies.

Qualifications

• 2+ years of experience in onboarding, credentialing, recruiting coordination, contractor administration, or a related field preferred.
• Experience supporting contractor or field workforce onboarding and offboarding preferred.
• Strong organizational, communication, and time-management skills with excellent attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively across departments.
• Proficiency in Microsoft Office and experience with onboarding, recruiting, or credentialing systems.
• Strong customer service, follow-up, and problem-solving skills.
• Associate or bachelor's degree preferred; equivalent experience accepted.

Benefits

• Competitive Base Salary
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability
• 401(k) with Company Match
• Paid Time Off
• Employee development and growth opportunities

Ready for Your Next Opportunity at Hancock?

Join our Shared Services team and play an important role in creating a positive onboarding experience while supporting operational success.

Grow your career. Make an impact. Help shape what's next for Hancock.

Equal Employment Opportunity

Hancock Claims Consultants, LLC is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.