Onboarding Specialist

Onboarding Specialist – Customer Experience | Remote

TalentPop App is a fast-growing e-commerce agency supporting hundreds of brands around the world.

We're looking for an Onboarding Specialist to help new agents successfully transition from training into their client roles. You'll be the person who helps make sure agents understand what's expected, have access to the right tools and resources, and feel ready before they begin supporting customers.

If you have a strong customer service background, experience supporting or onboarding team members, and enjoy working with people in a fast-paced remote environment, we'd love to hear from you.

Quick Details

Location: Remote

Employment: Full-time

Work Setup: Permanent work from home

Industry: E-commerce

Experience: 3+ years of BPO/customer service experience

What You'll Do

• Guide new agents through the onboarding process and help them prepare for their client roles
• Coordinate with clients and internal teams to make sure onboarding requirements are complete
• Lead onboarding calls, preparation calls, and shadowing sessions
• Help agents get set up with client platforms and tools such as Shopify and Gorgias
• Observe agent performance, provide feedback, and track their progress
• Work with Team Leads to confirm when agents are ready to transition to their client teams

What We're Looking For

• 3–5 years of BPO or customer service experience
• 1–2 years of customer service onboarding experience preferred
• 1–2 years of Virtual Assistant experience preferred
• Hands-on experience with e-commerce platforms such as Shopify, Gorgias, Zendesk, Re:Amaze, Freshdesk, or similar tools
• Working knowledge of HubSpot, Monday.com, or other CRM platforms
• Good understanding of e-commerce customer support
• Strong written and verbal English communication skills
• Excellent organization and time management skills
• Confident providing coaching, feedback, and guidance
• Comfortable leading calls and working with different teams
• Detail-oriented, proactive, and able to work independently

What You'll Need

Internet

• DSL, cable, or fiber internet connection
• LAN connection required
• Minimum 25 Mbps upload and download speed

Equipment

• Personal laptop or desktop computer
• Minimum Intel Core i5 or Ryzen 5
• At least 8GB RAM
• Tablets and smartphones cannot be used as the primary work device

Power and Workspace

• Reliable power source with minimal outages
• Backup power source is strongly recommended
• A backup work location that can be used during extended power outages is required

What We Offer

• Permanent, full-time work-from-home setup
• Paid time off
• Holiday bonuses
• Health and dental coverage
• Opportunities for learning and professional development
• Opportunities for career growth and internal mobility
• The opportunity to work with international e-commerce brands
• A collaborative and fully remote global team

Who This Role Is For

This role could be a great fit if you've worked as a Customer Service Team Lead, Senior Customer Service Representative, Onboarding Specialist, Trainer, Quality Analyst, Virtual Assistant, or similar customer-facing role and enjoy helping people become successful in their new positions.

You'll have the opportunity to use your customer service and e-commerce experience in a role focused on people, coordination, coaching, and successful client transitions.

How to Apply

Ready to help new team members start their client journey on the right foot?

Application Code: OBS26

Please complete the application form to be considered for the role.

Applications submitted through LinkedIn messages or email will not be considered.

We look forward to hearing from you!