Onboarding Specialist (US Staffing)

About Us YDTS Global is led by seasoned talent and business leaders with decades of experience. We combine industry insight with practical execution to build your workforce advantage. At YDTS, our mission is to empower organizations through people. Founded by industry veterans, we blend global insights with hands-on experience to deliver tailored talent solutions. Unlike a traditional staffing agency, we integrate deeply as a long-term partner — advising on organization design, skill gaps, and culture fit while managing the end-to-end hiring process. Our leadership team has led GCC builds, scaled R&D centers, and placed hundreds of executives, and we bring that entrepreneurial and corporate DNA to every engagement. Our clients choose YDTS because we deliver more than candidates — we deliver solutions that transform organizations. We act as strategic advisors, aligning talent planning with business strategy, and as execution experts, deploying the right recruiting resources at the right time. We have scaled teams for Fortune 500 companies and emerging tech innovators alike. Our consultants and recruiters bring domain knowledge to the table. YDTS has staffed teams and leaders in critical sectors: Technology & Semiconductors (e.g. firmware and AI research engineers); Life Sciences & Pharma/CRO (e.g. biologists, regulatory experts); Automotive & Aerospace (e.g. systems engineers, avionics talent); Manufacturing & Industrial (e.g. process engineers, plant managers); and Retail/FMCG (e.g. supply chain, product leads). For each sector, we tailor our approach. In life sciences, for example, compliance and specialized skills are paramount, so we leverage niche networks and universities. In tech industries, speed and culture-fit are critical, so we focus on coding simulations and cultural alignment. By organizing content by industry, visitors quickly see that we “speak their language” and have relevant success stories. Job Description Onboarding Specialist (US Staffing) Our client is seeking a self-motivated, results-oriented, entrepreneurial team player who possesses excellent customer service and communication skills. The ideal candidate will have a tenacious, energetic attitude, competitive nature, be driven to succeed, and able to work in an extremely fast-paced environment with technologies and processes that evolve rapidly. The individual should be comfortable working independently as well as part of a cross functional team, and possess great interpersonal skills. This role is all about providing exceptional candidate experience with an assertive undertone to ensure the candidate completes all of the necessary onboarding paperwork. Customer service, attention to detail, strong organizational skills, as well as written and verbal communication skills are required. As an Onboarding Specialist you will represent our client to their candidates during their new hire onboarding process. The primary function is to provide the candidate a high touch, ultimate customer service experience as the Onboarding Specialist facilitates completing all new hire documents with the candidate to become an employee of our client. Roles & Responsibilities Initiate and manage the candidate onboarding process for all new hires, including offer letters, background screenings, drug tests, document collection, and orientation details. Performance is measured by: percentage of candidates successfully onboarded, candidate satisfaction with the onboarding process, timeliness and quality of responses, and attention to detail. Provide exceptional customer support to candidates via phone, voicemail, and e-mail. Customer-centric attributes with the ability to work effectively and professionally with both internal and external members. Participate to formulate workflow processes, methods and policies for candidates. Use judgment to escalate to proper party when needed. Follow through on unresolved candidate inquiries and necessary documents. Manage and own data entry into the onboarding platform, ensuring data integrity Understand & follow the given onboarding documents and guidelines per client Improve organizational output through improved processes and quality measures Collect necessary documents and details from the candidates post offer, ensuring a smooth onboarding process Meet or exceed defined onboarding SLAs Update on boarding tracking reports on a daily basis Produce weekly metrics reports, month interview reports and quarterly offer & hire reports Requirements Required Qualifications: Excellent communication skills - written, verbal, and interpersonal Prior experience in HR, employee onboarding, and/or customer service role Ideally a candidate with a minimum of 3-5 years of experience handling US onboarding, compliance and background verification (for full-time and contract placements) Highly proactive in approach and be able to work independently and as part of a team. Strong attention to detail Self-starter, an ability to work in a fast growing, challenging start-up work space Must be highly motivated, dedicated and results-driven to attain growth goals Strong verbal and written communication skills to assess candidate needs and adjust communication style accordingly MSOffice proficiency and internet savvy Access to high speed internet, audio and video on computer for professional phone, we band video conferencing Benefits Medical Remote Work Vacation Pay YDTS Global is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.