Onboarding Support Coordinator

Job Title: Onboarding Support Coordinator Job Description The Onboarding Support Coordinator plays a key role in welcoming and guiding prospective delivery partners through the onboarding process. In this role, you engage interested small businesses, manage and prioritize incoming leads, and serve as the primary point of contact throughout the application and vetting stages. You provide clear, helpful guidance at every step, ensuring a smooth transition from initial interest to becoming an active delivery partner while collaborating closely with internal teams to meet all program requirements and deadlines. Responsibilities Conduct warm outbound calls to prospective partners who have expressed interest in the program, building rapport and encouraging engagement. Manage, organize, and prioritize incoming leads to ensure timely follow-up and consistent communication. Send application materials and clearly guide applicants through each step of the submission process. Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance. Assist applicants in navigating each stage of the onboarding funnel, from initial interest to becoming an active delivery partner. Request, collect, and accurately track all necessary documentation required for vetting and onboarding. Collaborate with internal teams to confirm that applicants meet all program requirements and deadlines. Maintain detailed records in CRM and lead tracking systems to support visibility, reporting, and continuous improvement. Support a positive experience for small business partners in the community, helping to build lasting, mutually beneficial relationships. Essential Skills Minimum of 2+ years of experience in an Account Management, Sales Support, or Customer Success role. Excellent verbal and written communication skills with a strong customer-first mindset. Strong interpersonal skills and the ability to build trust and rapport over the phone and through digital channels. Solid organizational skills with high attention to detail and accuracy. Proven ability to manage multiple leads, tasks, and priorities simultaneously in a fast-paced environment. Comfortable using CRM tools and lead tracking systems, including platforms such as Salesforce.com. Demonstrated customer service experience with a focus on delivering clear, helpful guidance. Experience providing sales support or administrative support in a customer-facing environment. Additional Skills & Qualifications Prior experience in customer success, account management, or onboarding is a strong plus. Background in sales administration or sales support roles is beneficial. Ability to collaborate effectively with cross-functional internal teams. Interest in working with small businesses and supporting long-term community partnerships. Motivation to grow into outbound sales responsibilities and commission-earning opportunities as the program expands. Work Environment This position offers a hybrid work environment with a structured four-day workweek consisting of 10-hour shifts. Available schedules include Sunday through Wednesday or Wednesday through Saturday, with two primary shifts: 7:00 a.m. to 5:30 p.m. CST and 11:00 a.m. to 9:30 p.m. CST. You work with CRM tools such as Salesforce.com and other lead tracking systems in a professional, goal-oriented setting focused on supporting small business partners in the community. The role is highly likely to be extended up to a two-year limit, with potential to transition into a long-term program that includes outbound sales responsibilities and commission opportunities, offering room for growth and ongoing career development. Job Type & Location This is a Contract position based out of Austin, TX. Pay and Benefits The pay range for this position is $26.50 - $26.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 25, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.