CH
Onboarding Team Lead (PL)
- Hiring from
- Poland
- Work type
- Hybrid
- Posted
- Sep 27, 2026
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Format: Hybrid (remote + on-site client visits)
Location: Warsaw, Poland
Language Requirements:
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[Forbes about Choice]
As we scale, we are looking for an Onboarding Team Lead to join our Polish team in Warsaw. In this strategic role, you will lead our onboarding operations, manage a small team, and personally guide our VIP and Chain clients through a smooth, high-touch implementation journey.
Key Responsibilities:
By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.
Location: Warsaw, Poland
Language Requirements:
- Polish — C1 / Native
- English — B2+ (for internal communication)
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[Forbes about Choice]
As we scale, we are looking for an Onboarding Team Lead to join our Polish team in Warsaw. In this strategic role, you will lead our onboarding operations, manage a small team, and personally guide our VIP and Chain clients through a smooth, high-touch implementation journey.
Key Responsibilities:
- Lead, mentor, and support a team of Onboarding Managers to ensure high performance and smooth project delivery.
- Own the end-to-end onboarding process for VIP and Chain accounts, including on-site visits and face-to-face meetings in Warsaw.
- Drive smooth product adoption, system setup, and integrations (POS, delivery platforms, third-party tools).
- Keep clients aligned with implementation timelines, managing expectations and proactively mitigating risks or delays.
- Collaborate closely with technical, product, and sales teams to resolve issues quickly and create upsell opportunities.
- Ensure a seamless handover to Customer Success Managers after successful setup.
- Located in Warsaw with full readiness for on-site meetings with VIP clients.
- Fluent in Polish + English (B2+) for internal teamwork, Russian/Ukrainian would be a plus
- Proven experience in managing a small team and strong client-facing communication skills.
- Strong background in client management, account management, or onboarding (direct onboarding experience is a plus, but we can teach specific product processes).
- Tech-savvy mindset, comfortable with SaaS products, digital tools, and technical client discussions.
- Strong leadership, conflict-resolution, and project management skills.
- Competitive compensation.
- High-impact leadership role in a fast-growing European food-tech leader.
- Modern tools, zero bureaucracy, and direct influence on team processes.
- International product environment with supportive colleagues and a dynamic team culture.
- Professional and career development opportunities as we continue to scale.
By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.