Online Gaming Marketplace Customer Support Representative (Email with English)

We are looking for a Online Gaming Marketplace Customer Support Representative - Email(FULL-TIME REMOTE JOB)

At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Service Representative. Now hiring for fully remote Work from Home position!

Requirements:

• You love playing Games!
• Candidates should have previous experience in the Customer Support field
• Must speak and write professional English
• Knowledge in Email Etiquette
• Personal Computer or Laptop with a Stable Internet Connection.
• Minimum requirements - Windows: 15.6" AMD Ryzen 7 5800U, 1,9-4,4 GHZ / AMD Radeon Vega 8 / 32GB / SSD - 512GB
• You enjoy use and understand computer systems.
• Computer skills, fast and accurate keyboard writing speed
• Un-Interrupted Electricity and or UPS(power backup)
• P2P Marketplace - Strong Plus
• Hands-on experience dealing with digital goods, game accounts, gift card activation errors, order dynamics
• Basic Fraud / Dispute Handling - is a must (Understanding how buyer-seller protection works).
• Online Multiplayer Games knowledge, Mobile Gaming, PC Gaming, Console Gaming, E-sports Knowledge is a must.
• Enjoy working with people

Work with us and you'll enjoy:

• Work with a young, international team
• Competitive salary with a fair chance of promotion
• Internal Company Bonuses
• 20 Paid days off (vacation)
• 1 week of Paid training
• Schedule: 5 working days a week / 2 days off, 9 hours working shifts (1 hour break)
• Shifts 00:00 - 09:00 (Night) CET+1 Time Zone (19:00PM - 4:00AM BRT)

Job Description:

Answering customers questions via Email only.

Helping resolving customers issues and guiding them to the right answers.

Troubleshooting digital key activation issues, region-lock mismatches, and invalid code claims.

Providing clear, concise, and friendly troubleshooting solutions via email ticketing systems

Working, Training, and communicating with the teams in English.

Fully Remote