Online Sales Representative

Our client is a fast-growing e-commerce company specializing in interior flooring products, with a focus on engineered hardwood and specialty flooring categories. The company has grown in sales and operates with a small, entrepreneurial, close-knit team that values initiative, resourcefulness, and strategic thinking. Job Responsibilities: Follow up on and convert warm, inbound leads. Provide extensive quoting for flooring orders, including calculating area (square feet, inches, yards) for customer spaces. Upsell and cross-sell products to online customers throughout the sales process. Handle both large, high-value orders and smaller transactional orders as they come in. Deliver strong, responsive customer service, including with difficult or frustrated customers. Collaborate with a small, digitally-connected team to support overall sales goals. Qualifications: Sales experience required; background in construction or flooring is a plus, but not necessary. Comfortable with basic math, including calculating area and converting between units of measurement. Must have their own laptop, noise-cancelling headset and reliable internet connection Customer service experience, ideally including handling difficult customer interactions. Strong communication skills and ability to work independently in a remote setting. Ideal Candidate Profile: You are creative, reliable, and loyal, with a strong sense of ownership over your work. You're comfortable balancing both big-ticket sales and smaller orders. You work well independently but stay engaged and collaborative with a small remote team.