Online Support Specialist

Company Description
TurkStart is an independent digital media platform that highlights business, entrepreneurship, culture, travel, real estate, and contemporary life across Türkiye. Through editorial storytelling, original features, interviews, and visual content, the platform showcases the people, places, and ideas shaping the country today. TurkStart’s mission is to connect local stories with global audiences and provide visibility for entrepreneurs, companies, destinations, projects, and communities. The platform covers Startups & Innovation, Business & Economy, Tourism & Travel, Real Estate & Projects, Culture & Events, and Culinary & Lifestyle. Content is designed to be informative, responsible, and grounded in real-world experiences.

Role Description
The Online Support Specialist is a full-time remote role responsible for providing timely, high-quality support to TurkStart’s audience and partners through digital channels such as email, chat, and social media. This role includes responding to inquiries, resolving technical and account-related issues, and guiding users through platform features and content access. The Online Support Specialist will document and escalate recurring issues, collaborate with editorial and technical teams to improve user experience, and maintain accurate records of interactions. Daily tasks also involve monitoring support queues, updating help resources and FAQs, and contributing feedback on common user challenges to inform platform enhancements.

Qualifications

• Candidates should possess strong Customer Support and Communication skills for handling user inquiries professionally and clearly across online channels.
• Candidates should possess solid Technical Support and Troubleshooting skills to diagnose issues, guide users through solutions, and coordinate with technical teams when needed.
• Candidates should possess robust Analytical Skills to interpret support trends, identify recurring problems, and recommend improvements to processes and user experience.
• Familiarity with ticketing or help desk systems, CRM tools, and common web platforms is beneficial.
• Ability to work independently in a remote environment, manage multiple requests, and prioritize effectively.
• Strong written English; Turkish language skills are an advantage.
• Previous experience in online support, customer service, or a digital media environment is preferred.