ONPAC Call Agent, Baptist MD Anderson

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

*Up to $1,000 Sign-On Bonus

Baptist Medical Center MD Anderson is currently hiring for a Full-Time Days ONPAC Call Agent to join our BMDA ONPAC Department at our Baptist MD Anderson location here in the Jacksonville, FL area.

Shift Details: Monday through Friday 8:30 AM to 5:00 PM

The ONPAC Call agent is responsible for managing inbound calls in a fast paced environment with entering information in a system to track/transfer patients. In this role you will have interaction with other clinics, physicians and the new patient coordinators. In this role you will be working at the MD Anderson Cancer Center so the ideal candidate should not only be dedicated and committed to their work, but be compassionate and have the ability to show empathy.

ONPAC Call Agent, Job Responsibilities::

• Handling customer service inquiries from patients, providers, physicians and internal departments related to the cancer center activities and access to patient care.
• Assessing the callers needs and directs them to appropriate personnel and departments.

This ONPAC Call Agent will be located at Baptist MD Anderson. If you are interested in this Full-Time Days opportunity, please apply now!

Primary Location:

Downtown - BMDA Building

Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.